Muturi Muigai
Silver Spring,MD
Summary
Dynamic and accomplished clinical healthcare professional with 18 years of comprehensive experience in diverse healthcare settings. Proven expertise in patient care, quality assurance, and healthcare administration. Seeking to leverage extensive clinical knowledge and quality coordination skills in a Medical Assistant Quality Coordinator position to drive exceptional patient outcomes and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Practice Medical Technician
MedStar Georgetown University
02.2013 - Current
- Coordinated ambulatory, entity and/or systemwide quality and safety-related programs.
- Managed and coordinated fast-paced, high volume orthopedic clinics with daily schedules including 100 patients per day.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Performed hiring, training, and performance evaluation of staff members.
- Assisted in development and adherence of departmental goals, objectives, policies, and procedures.
- Clinical supervisor with duties including preparing weekly employee schedules and supervised admin clinic staff.
- Fostered staff development with coaching associates based on individual strengths and developmental needs.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
Certified Clinical Medical Assistant
Helix
10.2022 - 04.2024
- Urgent Care clinic protocol adherence including patient triage and directing patients to the emergency department/hospital based on signs/symptoms.
- Treated and coordinated care for busy Chevy Chase clinic including 20-30 patients daily.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Participated in quality assurance and competency assessment initiatives.
Orthopedic Technician
MedStar Georgetown University Hospital
03.2006 - 01.2013
- Trained and instructed 15 new residents per resident cycle in orthopedic technique and protocol
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Prepared and passed instruments, sutures and supplies needed in operative procedure and maintained correct count.
- Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
Skills
- Electronic Medical Records (EMR) Systems: Athena, NextGen, GE Centricity, Aria, eClinicalWorks, EPIC
- Lab testing, interpretation, and reporting
- EKG/ECG
- Laboratory equipment handling
- Specimen Collection, Preparation, & processing
- Patient vital taking
- Suture/staple removal
- Fracture Management
- Splinting
- Wound Care
- Post Operative Care
- Dressing changing
- Casting
- Brace fitting
- Staff Management
- Direct Patient Care
- Test result analysis
- Treatment protocols
- Medical Records Management
- Schedule setting
- Medication Administration
- Quality Control Procedures
- Managing schedules
- Test procedures
- Laboratory Management
- Patient Assessments
- Phlebotomy expertise
- Healthcare Insurance Verification: Commercial and HMO along with Medicare, Aetna, Cigna, etc
- ICD/CPT Coding
- Database Administration: SQL, Linux Windows, and Windows SP
- Budgeting Management
- Auditing & Monitoring for HIPAA compliance
- Program & Project Management
- Operations Management
- Invoice Submission & Tracking
- Microsoft Office
- Oracle Database Administration
- Healthcare Insurance & Policy
- Vendor Contract Management
- Program Management Methodologies: SDLC, Agile, ADDIE
Certification
- Certified Clinical Medical Assistant
- Basic Life Support Provider
- HIPAA Compliance Trained
Education
Premedicine
Timeline
Certified Clinical Medical Assistant - Helix
10.2022 - 04.2024
Lead Practice Medical Technician - MedStar Georgetown University
02.2013 - Current
Orthopedic Technician - MedStar Georgetown University Hospital
03.2006 - 01.2013
University of Maryland - College Park - , Premedicine
- Certified Clinical Medical Assistant
- Basic Life Support Provider
- HIPAA Compliance Trained
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