Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danesha Bradley

Mays Landing,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Caring Inc.
03.2025 - Current
  • Supervised and mentored a team of DSPs, ensuring high-quality care and adherence to policies.
  • Assisted individuals with daily living activities, including hygiene, meal preparation, and transportation.
  • Coordinated and implemented Individualized Service Plans (ISPs) to support client goals.
  • Managed staff scheduling, shift coverage, and training to maintain operational efficiency.
  • Maintained accurate documentation of client progress, incidents, and medication administration.
  • Acted as a liaison between families, healthcare providers, and case managers.
  • Ensured compliance with state regulations and safety protocols.

Direct Support Professional

The Arc Of Cape May County
09.2024 - Current
  • Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life.
  • Administered medications according to prescribed schedules and documented any changes or reactions observed.
  • Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores.
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation.

Customer Service Representative

Comcast
11.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Direct Support Professional

Visiting Angels
09.2019 - 08.2023
  • Created goals for individuals.
  • Conducted performance reviews, providing feedback and suggestions for improvement to employees.
  • Assisted clients with doctors appointments.
  • Developing plans to manage behaviors.

Sales Associate

Walmart
12.2018 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Direct Support Professional

Arc of Atlantic County
09.2015 - 09.2018
  • Assisted clients with daily task including bathing, dressing, grooming, feeding and ambulation.
  • Helped with housekeeping task such as washing dishes, vacuuming, and dusting.
  • Teaching life skills to help clients become more independent.
  • Maintaining documentation and notes.

Education

Some college - Medical Assisting

Prism Career Institute
07.2025

Associates Degree - Criminal Justice Law

Berkeley College
Woodland Park, NJ

Skills

  • Data entry and Processing
  • 10 key typing
  • Caregiving
  • Word processing
  • Crisis Intervention
  • Developmental Disabilities Experience
  • Alzheimer's Care
  • Behavioral Health (7 years)
  • CPR and First Aid
  • Interpersonal Skills
  • Digital Literacy
  • Medication Administration
  • Care plans
  • Team leadership
  • Money handling
  • Customer service
  • Problem-solving
  • Time management

Certification

  • CPR Certification
  • First Aid Certification
  • BLS Certification

Timeline

Assistant Manager

Caring Inc.
03.2025 - Current

Direct Support Professional

The Arc Of Cape May County
09.2024 - Current

Customer Service Representative

Comcast
11.2023 - 12.2024

Direct Support Professional

Visiting Angels
09.2019 - 08.2023

Sales Associate

Walmart
12.2018 - 06.2022

Direct Support Professional

Arc of Atlantic County
09.2015 - 09.2018

Associates Degree - Criminal Justice Law

Berkeley College

Some college - Medical Assisting

Prism Career Institute

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Danesha Bradley