muzafalu Katunze
Abu Dhabi,UAE
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed at Dubai Exhibition Centre and other leading organizations. Expert in data entry and active listening, I excel in transforming customer complaints into positive experiences, significantly enhancing satisfaction levels. My empathetic approach and communication skills drive operational excellence and customer loyalty.
Overview
8
8
years of professional experience
Work History
Security Officer (Reception)
World Security A DP World
12.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedure.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Agent.
Dubai Exhibition Centre (Expo@2020)
09.2021 - 10.2022
- Welcoming visitors to the exhibition centre.
- Delivering information about the company's products and services on market.
- Answering queries and concerns about the company's products or services.
- Resolving issues and handling customer complaints.
- Actively listen and understand customer concerns.
- Collecting and analyzing customer feedback.
Guest Services Agent
Rwanda Airline
04.2020 - 06.2021
- Inspect and verify passenger documentation.
- Resolving customer complaints and concerns.
- Handle cash and credit card transactions
- Directing passengers to most efficient checkpoint.
- Actively promote safety within the airport.
- Checking bookings and issuing boarding passes.
- Assisting passengers with general airport questions.
- Weighing and checking in luggage.
- Ensure compliance with airline regulations.
Front Desk Agent
Radisson Blu Hotel
05.2017 - 02.2020
- Welcoming guests upon arrival
- Handling guest complaints.
- Checking guests in and out
- Perform all check-in and check-out tasks.
- Making reservations on behalf of guests.
- Manage online and phone reservations
- Register guests and assigns rooms.
- Room readiness and coordination with housekeeping.
Education
Bachelor In Computer Sciences - Computer And Information Sciences
Makerere University
Kampala,uganda11.2016
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Active listening
Timeline
Security Officer (Reception)
World Security A DP World
12.2021 - Current
Customer Service Agent.
Dubai Exhibition Centre (Expo@2020)
09.2021 - 10.2022
Guest Services Agent
Rwanda Airline
04.2020 - 06.2021
Front Desk Agent
Radisson Blu Hotel
05.2017 - 02.2020
Bachelor In Computer Sciences - Computer And Information Sciences
Makerere University
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