Muzammil Kheiri
Glendale,USA
Summary
Dynamic sales and service professional with a proven track record in leadership, customer service, and project management. Expertise in account development and relationship building drives significant improvements in sales revenue and cost control. Committed to leveraging skills to foster growth and enhance operational efficiency within a forward-thinking organization. Eager to contribute to a team that values innovation and excellence in customer engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Office Manager
Gruber Technical Inc.
03.2019 - Current
- Supervised service office operations to maintain 24/7 availability for nationwide clients.
- Managed service department functions, including RFQs, service reports, and contracts.
- Oversaw projects and coordinated with technical service coordinators and field engineers.
- Provided optimal solutions to meet customer needs, driving satisfaction and referrals.
- Audited, approved, and negotiated invoices from subcontractors and OEMs for cost control.
- Established performance targets for service team and monitored progress toward goals.
- Reviewed all service reports for quality assurance while assisting field engineers.
- Facilitated hiring and termination processes to ensure effective team structure.
Account Manager
Gruber Technical Inc.
01.2014 - 03.2019
- Generated sales leads through effective account development and relationship building.
- Conducted site visits and surveys to assess customer needs and preferences.
- Coordinated turnkey solutions to enhance project execution and customer satisfaction.
- Reviewed sales analysis reports to identify trends and optimize strategies.
- Negotiated pricing and terms to ensure competitive offerings.
- Provided detailed information on UPS products and services to customers.
- Expanded business through exceptional customer service and referral generation.
- Maintained 24/7 availability for customer support and inquiries.
Account Representative
Gruber Technical Inc.
07.2008 - 01.2014
- Established new customer leads, generating up to $25K monthly through federal RFQs and bids.
- Collaborate with management in meetings and strategic planning, generating $22 million annually.
- Communicated with over 500 customers across governmental, private, and not-for-profit sectors.
- Sold products and services to Fortune 500 companies while addressing service and collection issues.
- Coordinate projects with management for continued growth in annual planning.
Sales/Account Support
Gruber Technical Inc.
07.2004 - 07.2008
- Ensured 100% balance in monthly, quarterly, and annual accounting and sales procedures.
- Executed reviews of income statements, accounts receivable, accounts payable, and collections promptly.
- Utilized SBT Pro Series 6.0 to prepare internal and corporate financial reports efficiently.
- Partnered with 45 employees to improve accuracy in revenue and cost information recording.
- Created timely reports for service and procurement departments as needed.
- Trained on customer service and project management processes internally.
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, Arizona11.2009
Bachelor of Commerce -
University of Karachi
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Document Management
- Project Management
- Inventory Control
- Service Reporting
- Sales Strategy
- Presentation Design
Certification
- Power Systems & UPS Applications: Mission Critical Operations, Modern UPS Applications & Best Practices (IACET), Lithium UPS Design, Battery Monitoring Systems, Calculating Total Power Requirements, AC vs. DC Power Distribution, Engineering Design Considerations for Lithium.
- Data Center Infrastructure: Rack Fundamentals, Types of Electrical Meters, Power Distribution I–III, Power Overview, Prefabricated Data Center Approaches, Economizers in Data Centers (IACET), Understanding Rack Power at the Edge (IACET).
- Project & Leadership: Project Management (Gruber Power Services), Team Leadership (Gruber Power Services), Fundamentals of Codes, Standards, and Regulations for Thermal Management.
- Technology & Monitoring: Remote Monitoring (CEU222 – IACET), Virtualization: The Engine Behind Cloud Computing.
Timeline
Service Office Manager
Gruber Technical Inc.
03.2019 - Current
Account Manager
Gruber Technical Inc.
01.2014 - 03.2019
Account Representative
Gruber Technical Inc.
07.2008 - 01.2014
Sales/Account Support
Gruber Technical Inc.
07.2004 - 07.2008
Bachelor of Science - Accounting
University of Phoenix
Bachelor of Commerce -
University of Karachi
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