MUZAMMIL ZAWAHIR
NJ
Summary
Dedicated IT Support and Systems Administrator with deep experience optimizing performance across software, banking, and healthcare environments. Skilled in Windows Server administration, Active Directory, Group Policy, DNS, DHCP, SCCM, PDQ, Intune, and Entra ID for enterprise‑level deployments, configuration management, and system automation. Proven ability to manage and secure server infrastructures, execute patch cycles, streamline performance, and troubleshoot complex network and infrastructure issues. Consistently enhances operational reliability and user experience through disciplined administration, proactive monitoring, and rapid issue resolution.
Overview
5
5
years of professional experience
Work History
IT Specialist
Deloitte
New York
08.2024 - Current
- Managed Active Directory (users, groups, GPOs, OU), including account provisioning, password resets, and access control.
- Provided end-user support for Windows 10/11, performing installations, upgrades, patching, and troubleshooting to ensure system stability.
- Streamlined onboarding/offboarding by provisioning devices, creating accounts, installing software, and ensuring secure deprovisioning.
- Deployed and reimaged systems using SCCM and PXE, reducing downtime and standardizing workstation builds.
- Diagnosed and resolved network issues related to IP, DNS, DHCP, VLANs, and connectivity, enhancing overall network reliability.
- Configured IP settings, resolved IP conflicts, and ensured stable subnet and network connectivity.
- Performed switch port troubleshooting and assisted with VLAN configuration and network segmentation.
- Supported Microsoft Office 365 (Outlook, Teams) and Zoom, resolving email flow, meeting, and access issues.
- Automated software deployment using PDQ Deploy and ensured successful installations across endpoints.
- Provided support for Citrix (v24) and EPIC applications, resolving access, login, and device integration issues.
System Administrator
Bank of India
New York
12.2023 - 05.2024
- Deployed desktops, laptops, and mobile devices for end users, including system setup for new hires and replacement devices.
- Supported Active Directory administration, including user account creation, password resets, and GPO-related tasks.
- Provided end-user support for Windows OS and Microsoft 365, resolving software, access, and system issues.
- Installed and deployed applications, patches, and updates while validating successful implementation.
- Coordinated with third-party vendors to troubleshoot and resolve application-related issues.
- Supported security operations by organizing VAPT findings, assisting with remediation, and reporting cyber threats to management.
- Performed data center cabling and patching, including patch panel connections, cable labeling, and link verification.
- Assisted with basic Cisco switch configuration, including interface setup, VLAN mapping, and port activation using CLI.
- Maintained documentation of troubleshooting steps, issue resolution, and support history for future reference.
Onsite Desktop Support
MTS MSID US INC
12.2021 - 12.2023
- Provided desktop support for laptops, desktops, and thin clients (Dell Wyse, Dell 5070), troubleshooting hardware and software issues.
- Configured and maintained operating systems including Windows 10, Windows Embedded, Linux, and Citrix environments.
- Managed Active Directory tasks such as user account creation, password resets, and device inventory updates.
- Performed OS imaging, reimaging, and user data backup to ensure system recovery and minimal downtime.
- Deployed software, patches, and updates via Software Center, ensuring compliance with security and organizational policies.
- Resolved service desk tickets, performing root cause analysis and supporting applications, Outlook, and end-user issues.
- Installed and supported printers and peripherals, including driver configuration and print server troubleshooting.
- Maintained endpoint security by managing antivirus solutions (Sentinel, CrowdStrike) and applying security patches.
- Collaborated with networking teams to troubleshoot bandwidth, connectivity, and basic network performance issues.
- Supported basic networking tasks including VPN connectivity and LAN/WAN troubleshooting.
Education
Master's degree - computer science & engineering
Anna University
IndiaSkills
- SCCM, PDQ Deploy
- Active Directory management
- Windows 10 & 11, MAC
- User management
- User onboarding
- OS imaging
- SCCM deployment
- Network troubleshooting
- IP Addressing, DNS, DHCP
- VLANs & Network Troubleshooting
- Switch Configuration & Connectivity
- Switch-Port Troubleshooting
- VPN (Global Protect)
- Office 365
- EPIC
- Citrix Version 25
- Application deployment
- Application installation
- Hardware & Software Troubleshooting
- Hardware troubleshooting
- Laptop repair
- Printer Support (Network & Local)
- Onsite & Remote Support
- Managing Data Center
- Cybersecurity expertise
- Endpoint security management
- Cybersecurity awareness
- Documentation skills
- Troubleshooting diagnostics
- Problem solving
- Issue analysis
- Issue escalation
- IT project coordination
- Compliance management
- Training and mentoring
- System administration
- System configuration management
- Troubleshooting
- System upgrades
- Cloud computing fundamentals
- Ticket support system management
- Vendor coordination
- Troubleshooting
- Network configuration
- Troubleshooting diagnostics
Timeline
IT Specialist
Deloitte
08.2024 - Current
System Administrator
Bank of India
12.2023 - 05.2024
Onsite Desktop Support
MTS MSID US INC
12.2021 - 12.2023
Master's degree - computer science & engineering
Anna University