Muzhamil Maqdoor
Fremont,CA
Summary
Accomplished operations professional with expertise in logistics coordination and customer service, honed at Full Stop Express LLC. Proven track record in building long-term client relationships and enhancing team performance. Skilled in scheduling operations and workforce training, driving efficiency and success.
Overview
8
8
years of professional experience
Work History
Dispatcher/Operations Management
Full Stop Express LLC
Fremont, CA
03.2022 - Current
- Communicated operational issues and changed on regular basis
- Established long term customer relationship through prompt and courteous services.
- Schedule dispatch staff and drivers on operating procedures of company policy.
- Building relationship with staff and drivers for better outcome of daily workplace
- Prepare and modify documents including correspondence, reports, drafts, memos, and emails.
- Accounts Receivable duties including invoicing and collections
Assistant Operation Manager
Reliable Transport LLC
Fremont, CA
11.2019 - 12.2021
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees.
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Detail oriented and organized
- Responsible for people, operations, budgets, project delivery and strategy.
- Preparation of shipping documents, to ensure orders are shipped with accuracy and in a timely manner
- Coordinate logistic planning and operations with mutiple projects.
Assistant Operation Manager
Mercury Insurance
Brea, CA
10.2017 - 09.2019
- Communicate with customers at diverse informational campaigns
- Train new employees help to develop and implement training programs.
- Assist with the development of employee morale and ensure training of guest services personnel.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
- Establish and maintain attentive, friendly, courteous, and efficient hospitality
- Helps oversee and maintenance, including cleanliness, safety, and organization Performs other duties as assigned.
Education
Bachelor of Science - Business Administration
San Jose State University
San Jose, CA06.2017
Skills
- Scheduling operations
- Invoicing and collections
- Customer service
- Document preparation
- Logistics coordination
- Workforce training
Summary - Personal Summary
- Experience in management, operations, and leadership.
- Ability to build consensus and relationships among managers, partners, and employees.
- Aptitude to produce, analyze, gather, document, and select requirements for business support system and operational support system.
- Excellent in preparing marketing reports for customer meetings and supporting Business Operations, Pricing team with data analytics.
- Excellent innovative thought leadership and suggestions for improvement to daily activities.
- Great at scheduling and time management skills.
- Excellent in MS Office, Outlook, Excel, and PowerPoint.
Timeline
Dispatcher/Operations Management
Full Stop Express LLC
03.2022 - Current
Assistant Operation Manager
Reliable Transport LLC
11.2019 - 12.2021
Assistant Operation Manager
Mercury Insurance
10.2017 - 09.2019
Bachelor of Science - Business Administration
San Jose State University