Muzic Morrell
Hammond,IN
Summary
Dependable Medical Assistant skilled in providing high-quality patient care. Focused on contributing effectively to healthcare teams and committed to continuous professional growth. Aims to be a valuable asset through dedicated support and care.
Overview
26
26
years of professional experience
Work History
Clinical Services Administrator
Examinetics
05.2024 - 05.2025
- Implemented compliance policies ensuring adherence to regulatory standards.
- Conducted regular audits to assess compliance with internal and external regulations.
- Collaborated with cross-functional teams to streamline compliance processes and improve efficiency.
- Assisted with the on-boarding process for pre employment and periodic testing for hired employees, which included scheduling health care physical appointments, distribution of all paperwork needed for scheduled appointment, scheduling the necessary testing supplies to be sent to the various clinics.
- Maintain their individual client companies regulatory clinical services
- Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the manager for resolution.
- Verify entered customer and account data by reviewing, correcting, deleting or re-entering data and purging files to eliminate duplication of data.
- Assist existing clients with any order changes, additions or deletions to existing orders
- Maintain a recall list for each of their client companies
- Interact directly with client companies as needed to assure that proper orders are being generated and completed
- Ensure the confidential and accurate handling of Protected Health Information (PHI).
- Complete special projects as assigned
Medical Assistant
WorkRight Occupational Services
10.2023 - 05.2024
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Generated reports and logged patient information for reliable records.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
Medical Assistant
Concentra Urgent Care
03.2017 - 10.2023
- Performs drug and alcohol testing services
- Performed phlebotomy and other point of care testing including EKG, blood glucose testing
- Escorted patients to exam rooms
- Recorded patient vital signs
- Verified and scheduled patient appointments
- Administered patient intake procedures, ensuring accurate documentation and efficient workflow.
- Collaborated with healthcare providers to support patient assessments and care plans.
- Responsible for emailing or faxing patient lab results
- Answered a high volume of phone calls
- Assisted providers with medical procedures
- Cleaned patient rooms
- Assisted with charting
- Recorded patient history
- Contacted patients for appointment reminders
- Performed numerous administrative duties
- Assisted with patient referrals
- Performed Fit testing, Spirometry testing, Audio testing and Vision testing
Medical Assistant
Ingalls Occupational Health
01.2015 - 04.2015
- Performs drug and alcohol testing services
- Accurately measure vital signs for each patient being seen by a physician
- Locate test results for patient chart prior to appointment
- Sterilize equipment used in minor office procedures
- Document list of medications in medical record
- Perform vision and hearing screens
- Clean exam and procedure rooms after patient use
- Interview patients appropriately
- Collect specimens and perform simple lab and health monitoring tests
- Demonstrate concise, accurate charting on electronic and paper documentation on various lab, vital signs and other types of charting
- Completes patient transports and transfers safely
- Set up and assist nurse or the physician with selected procedures
- Order and Maintain inventory supplies for department
- Assisted in performing diagnostic tests, maintaining high standards of safety and accuracy.
- Streamlined appointment scheduling processes to enhance patient experience and reduce wait times.
DOT Tester/Safety Compliance Clerk
Fore Transportation Inc
09.2013 - 04.2014
- Performs drug and alcohol testing services
- Update and maintain records in the drug testing database system (MED STOP)
- Assist with the Pre employment application process for prospective drivers
- Run MVR/Background reports
- Schedule orientations for new hires
- Assist with preparing New Employee information packets for orientation
- Maintain the monthly count of new hired employees
- Assist with filing, data entry, providing customer service to prospective applicants for the Safety and Recruiting Department
- Disperse settlement checks for the Owner Operators, Spotters, and
- Company Drivers
- Assist with the updating and maintaining the Company Driver files
- Notify drivers of any information needed to stay in compliance with the
- Department of Transportation rules and regulations.
Alcohol Screen Coordinator
Carle Physician Group
04.2012 - 09.2013
- Performs drug and alcohol testing services
- Educate support staff and employers on testing procedures, regulations and laws
- Assist Collectors with departmental issues/concerns
- Manages the Random drug and alcohol consortiums
- Prepare quarter and annual Department Reports
- Coordinates after hours post-accident drug and alcohol testing
- Assist with the needs of the department to help ensure quality of care of patients serviced.
- Managed communication between healthcare providers and patients, ensuring accurate information dissemination.
- Coordinated patient scheduling to optimize clinic workflow and enhance appointment availability.
Medical Assistant/Patient, Service Rep
Carle Physician Group
12.2008 - 04.2012
- Accurately measure vital signs for each patient being seen by a physician
- Locate test results for patient chart prior to appointment
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Sterilize equipment used in minor office procedures
- Document list of medications in medical record
- Perform vision and hearing screens
- Clean exam and procedure rooms after patient use
- Interview patients appropriately
- Collect specimens and perform simple lab and health monitoring tests
- Demonstrate accurate charting on electronic/paper documentation on various lab, vital signs and other types of charting
- Completes patient transports and transfers safely
- Set up and assist nurse or the physician with selected procedures
- Order and Maintain inventory supplies for department
Service/Laboratory Support Technician
Loyola University Medical Center
01.1999 - 01.2008
- Provide friendly customer service to any person requesting clinical supplies/information by phone, computer, or in person
- Register outside patients to create a current billing episode, obtain
- Medical Record number, and complete billing insurance information as needed
- Use laboratory computer systems to provide accurate information for testing, tracking, reporting, and billing
- Prepare routine lab Reports for delivery to physicians/clients
- Accession/Data Entry cytology samples for the Cytopathology
- Department
- Obtain patient test results from the departmental information system to provide verbal reports to physicians/nursing staff
- Document Problems/Variances to ensure quality and accuracy of patient testing.
Education
Intoximeters Inc
St. Louis, MO2012
Medical Billing -
Danville Area Community College
Danville, IL2008
Computerized Business And Network Administration
Computer Learning Center
Chicago, IL1999
High School Diploma -
Jones Metropolitan High School
01-1996
Paralegal Law Studies
Morris BrownCollege
Atlanta, GA1996
Skills
- Patient Care, Experience Administering Injections, Vital Signs, Medical Billing,
- Venipuncture, Insurance Verification, Patient assessment, Triage, Clerical
- Experience, Medical Scheduling, Specimen collection / processing, Medical
- Clinical office experience
- Teamwork and collaboration
- Documentation review
- Compliance monitoring
- Medical terminology knowledge
- Customer service
- HIPAA compliance
- Direct patient care
- Compassionate
Timeline
Clinical Services Administrator
Examinetics
05.2024 - 05.2025
Medical Assistant
WorkRight Occupational Services
10.2023 - 05.2024
Medical Assistant
Concentra Urgent Care
03.2017 - 10.2023
Medical Assistant
Ingalls Occupational Health
01.2015 - 04.2015
DOT Tester/Safety Compliance Clerk
Fore Transportation Inc
09.2013 - 04.2014
Alcohol Screen Coordinator
Carle Physician Group
04.2012 - 09.2013
Medical Assistant/Patient, Service Rep
Carle Physician Group
12.2008 - 04.2012
Service/Laboratory Support Technician
Loyola University Medical Center
01.1999 - 01.2008
Paralegal Law Studies
Morris BrownCollege
Intoximeters Inc
Medical Billing -
Danville Area Community College
Computerized Business And Network Administration
Computer Learning Center
High School Diploma -
Jones Metropolitan High School
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