- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteer Travel
- Mindfulness Practices
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Cooking
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Reading
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
Muzzaher Gardezi
Harrison,NJ
Summary
Dynamic and reliable professional with eight years of experience in customer service. Proven ability in cash handling and POS operation, enhancing customer satisfaction through effective problem-solving and attention to detail. Recognized for training new team members and streamlining processes to improve efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Rite Aid Associate/Cashier
Rite Aid
981 West Side Ave., Jersey City, N.J, 07306
01.2018 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, Debit, and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Bagged items securely to minimize breakages and reduce losses.
- Retrieved items for customers and verified prices.
- Trained new cashier team members in customer service and money handling processes.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Removed trash, swept, and mopped floors for professional appearance.
- Worked with other associates to support cashiers and management needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Trained new employees on cashier procedures, improving overall efficiency and productivity of the team.
- Met customer needs through polite, friendly and attentive service.
- Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
- Supported sales associates with price checks, merchandise location assistance, and other tasks as needed to enhance the shopping experience for customers.
- Helped maintain an orderly flow of customers through checkout lanes to minimize wait times.
- Collaborated with team members to achieve store goals and maintain a positive work environment.
- Processed returns effectively by following established guidelines while maintaining a high level of customer service.
Barista
Dunkin' Donuts
Kearny, NJ
07.2017 - 01.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Operated the restaurant by myself during night shifts.
- Preparing bagels and muffins in the oven.
Cook/cashier
Pizza Hut
Newark, Nj
01.2017 - 07.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Conducted regular quality checks on ingredients
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Psychology
Rutgers University
Newark, NJHigh School Diploma -
Colts Neck Highschool
Colts Neck06-2007
Skills
- Cash handling
- POS operation
- Customer service
- Refund processing
- Time management
- Attention to detail
- Reliability and punctuality
- Problem-solving
- Basic math
- Verbal and written communication
- Product knowledge
- Personal Initiative
- Basic computer skills( microsoft word )
- Multitasking
Interests
Timeline
Rite Aid Associate/Cashier
Rite Aid
01.2018 - Current
Barista
Dunkin' Donuts
07.2017 - 01.2018
Cook/cashier
Pizza Hut
01.2017 - 07.2017
No Degree - Psychology
Rutgers University
High School Diploma -
Colts Neck Highschool