Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Vijayakumar

Louisville,KY

Summary

Concentrating in the MS Dynamics CRM for the last 6+ years and Overall 18 Years Experiance, I am currently focusing my expertise and skill development in the functions and processes performed through the MS D365 applications including those with complex cross-platform integration.

Experienced Dynamics CRM Developer with expertise in configuring, customizing, and integrating Dynamics CRM solutions. Proficient in developing PowerApps solutions to streamline business processes and enhance user experience. Proven track record of successfully implementing CRM projects and driving operational efficiencies.

Dynamics CRM professional around 6years experience in IT industry using Microsoft Dynamics CRM, web based applications like .NET technology, and databases with SQL server, Business Analyst.

•Involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis, Development, Testing and Deployment of the solution in the MS Dynamics CRM

•Experience in configuration and customization of Microsoft Dynamics 365, CRM Microsoft Dynamics CRM 2016 2011 (On premise), Microsoft Dynamics 4.0 version.

•Expertise in implementing the Business Rules, Business Process Flows, Plugins, Dialogs, Alerts, Goals, Case Actions, Ribbon Customization, Creating Custom workflows and Real - Time workflows.

•Having experience in creating Sitemaps for an organization using XRM toolbox.

• Good experience in creating users, assigning roles and field level security to the users in the system.

•Expertise in developing views, reports, dashboards, charts for all kind of activities in MS Dynamics CRM.

•Participated and contributed during all phases of the SDLC of project, ensured project deliverables of highest quality are delivered on time.

• Developed plugins and custom workflow activities consuming MS Dynamics CRM web services and using CRM SDK APIs.

• Sound knowledge and experience in the life cycle of Sales, Marketing and Service entities in the system and managing the relationships in the system.

• Used CRM web service and developed a custom service using Windows Communication Foundation to provide extended functionalities to the common methods of CRM.

• Designing the flowchart for better understanding both for the client and team and configure accordingly to implement in the system.

•Designed and customized solutions as per requirements using custom forms, views, entities, relationships, JavaScript events.

•Expert in query optimization and performance tuning using performance monitoring tools such as SQL Server Profiler and Database Engine Tuning Advisor, analyzing Execution Plans, creating Clustered and Non-Clustered Indexes, performing Table Partitioning, and Data Modeling.

• Developed Custom Reports using SQL Server Business Intelligence Development Studio.

• Creating appropriate design solution and mapping the functions per the systems requirements in the Dynamic CRM organization.

• Implemented ODATA and Rest Services for Microsoft Dynamics CRM.

• Expertise in developing CRM platform with entity, sitemap and ribbon customization for complex applications.

• Experience in developing plugins, workflows, actions used for integrating the CRM with other business organizations.

• Strong communication skills and problem-solving ability conceptually and analytically.

• Very flexible to work with different teams and interact with people in the organization.

· Hands-on experience with third-party payroll systems,

System Configuration and Customization:

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Microsoft Dynamics CRM Consultant

V-Soft Consulting Group
Cary, N.C
07.2023 - 09.2024

Company Overview: The US Federal Aviation and Administration (FAA) has awarded a $2.4B worth FAA Enterprise Network Services (FENS) contract to Verizon to transform the agency's systems

Responsibilities:

• Technical Consultation:
Provide expert guidance on Microsoft Dynamics CRM and SharePoint applications, ensuring alignment with business objectives.
• Process Definition and Management:
Define, implement, and manage business and technical processes/workflows within the corporate CRM system to enhance operational efficiency.
• Migration Leadership:
Lead the migration process from Microsoft Dynamics CRM 2011 to 2015, ensuring a smooth transition with minimal disruption to business operations.
• System Maintenance:
Manage and maintain all technical and some business aspects of the CRM system, including database maintenance, customization, and troubleshooting.
• Workflow Automation:
Write workflows and on-form JavaScript for CRM to automate and regulate business processes, improving productivity.
• Reporting and Dashboards:
Create management reports and dashboards within CRM, utilizing Excel for data analysis (e.g., PivotTables) to support decision-making.
• Process Re-engineering:
Conduct process re-engineering initiatives to improve efficiency and enhance business management capabilities.
• Implementation and Customization:
Oversee the implementation, customization, and maintenance of Microsoft Dynamics CRM, including SQL server administration, design, integration, and reporting services.
• SharePoint Migration:
Perform hands-on migration of a highly customized SharePoint internet/intranet farm using PowerShell, including setup of Active Directory trusts, SharePoint security, and custom workflows.
• Data Integration:
Create SSIS packages for data loading operations across various applications and integrate custom WCF services with other systems.
• CRM Web Services Management:
Manage CRM web services and develop custom services using WCF to extend the functionalities of standard CRM methods.
• Systems Administration:
Responsible for systems administration of the CRM and SharePoint intranet, including patching, upgrades, configuration, security, and performance tuning.
• Documentation:
Create backup/restore and import/export documentation for sites, lists, libraries, and site collections. Develop governance and best practice documentation.
• Operational Support:
Provide day-to-day system administration and operations support, including monitoring, backup administration, server builds, incident management, and change management.
• Collaboration:
Work closely with cross-functional teams to gather requirements, provide technical solutions, and ensure successful project implementation.

• Environment: Microsoft Dynamics CRM, Azure, PCF, POWER BI, SSRS,Visual Studio code, Visual Studio 2015/2017, Git,JIRA,Confluence,Sql Server, XRM Tool Box, Ribbon Workbench, React, Java Script, HTML and CSS.

Microsoft Dynamics CRM Consultant

Verizon
08.2018 - 06.2023

Company Overview: Deal Velocity Sales Support (DVSS) works closely with the sales teams responsible for influencing the adoption of Verizon products and technologies

Responsibilities:

  • Project Engagement and Implementation
    Engaged stakeholders and drove end-to-end Microsoft Dynamics CRM implementations, covering design, development, configuration, deployment, and operational phases.
    Responsible for all Dynamics CRM pre-sales engagements, including discovery, analysis, presentation, and design support.
    Customization and Configuration
    Utilized MS Dynamics CRM 365 customization tools to build and tailor the CRM layout, including creating fields, views, dashboards, and reports.
    Conducted gap analysis to identify required customizations needed to meet client requirements.
    Cross-Functional Collaboration
    Collaborated with various disciplines, including architects, developers, project managers, vendors, stakeholders, business partners, data center operations, DBAs, Active Directory administrators, network teams, Exchange, and security teams.
    Process Improvement
    Changed process control settings for data warehousing or analysis services cubes when connecting to on-premises Team Foundation Server (TFS).
    Gathered client requirements and business processes, leading to the development, testing, and deployment of Microsoft CRM projects.
    Training and Documentation
    Used software and learning management systems to produce learning materials and execute training programs for end users.
    Prepared documentation at each stage of the requirements phase, including deliverables such as Vision and Scope Reports, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows, Technical Specifications, and Functional Design Documents.
    Data Integration and ETL
    Created ETL packages utilizing various data sources (SQL Server, flat files, Excel, XML files) and performed data transformations to load information into target tables using SCRIBE/DTS packages.
    Client Engagement and Analysis
    Participated in discovery analysis meetings with clients and customer service representatives to understand current processes that needed integration with Dynamics 365.
    Provided thought leadership in Microsoft Dynamics CRM application, industry insights, and best practices, ensuring effective knowledge transfer and guidance throughout the project lifecycle.
    This comprehensive approach ensures the successful implementation and optimization of Microsoft Dynamics CRM systems to meet client needs and enhance operational efficiency.

• Environment: Microsoft Dynamics CRM, Azure, PCF, POWER BI, SSRS,Visual Studio code, Visual Studio 2015/2017, Git,JIRA,Confluence,Sql Server, XRM Tool Box, Ribbon Workbench, React, Java Script, HTML and CSS.

Senior QA Automation Engineer

Verizon
07.2011 - 07.2018

Responsibilities:

· Test Plan and Case Preparation: Contributed to the preparation of test plans, manual test cases, and execution strategies for various projects, ensuring comprehensive test coverage.

· Use Case Review: Reviewed use case documents and provided constructive feedback to business analysts, enhancing clarity and identifying areas for improvement.

· Requirement Traceability: Developed and maintained the Requirement Traceability Matrix (RTM) to ensure all requirements were adequately covered by corresponding test cases.

· Defect Reporting and Collaboration: Reported bugs and defects using Application Lifecycle Management (ALM), collaborating closely with development teams to facilitate timely resolution of issues.

· System Health Checks: Conducted system health checks post-deployment to verify application stability and functionality, ensuring a smooth user experience.

· Test Planning and Automation: Actively participated in test planning, documented test design specifications, and contributed to the development of test automation frameworks, automating manual test cases using UFT.

· Automation Testing with UFT: Developed and executed automated test scripts using Unified Functional Testing (UFT), including descriptive programming for Vprice scripts, and conducted automation for regression testing cycles.

· Web Services Testing: Performed testing of web services using SOAP UI, ensuring accurate functionality and seamless integration with other systems.

· End-to-End Testing: Engaged in end-to-end testing for Verizon Rapid Delivery (VRD) applications, ensuring comprehensive coverage across all phases of the testing lifecycle.

· Agile/Scrum Methodology: Collaborated within Agile/Scrum frameworks, working closely with cross-functional teams throughout the entire testing lifecycle to ensure alignment and efficiency.

  • Environment: UFT 14.00, ALM, J2EE, Oracle, ALSB, BPM, SOAP UI, Agile/Scrum

QA Automation Engineer

Verizon
08.2009 - 06.2011

Responsibilities

.Test Script Development: Developed and executed regression test scripts in VBScript using QuickTest Professional (QTP), ensuring robust software functionality.

· Data-Driven Testing: Created data-driven scripts to test functionalities across multiple data sets, enhancing test coverage and reliability.

· Web Services Testing: Conducted web services testing using SOAP UI with XML inputs, validating the functionality and performance of web services.

· Comprehensive Test Preparation: Prepared GUI, functional, and database test scripts using QTP, ensuring thorough validation of application components.

· Script Maintenance: Maintained UFT automation scripts and manual test cases in Application Lifecycle Management (ALM), ensuring up-to-date testing documentation.

· Agile Collaboration: Collaborated closely with the development team and end users as part of the Scrum methodology, facilitating effective communication and feedback.

· Requirements Tracking: Tracked requirements using Quality Center (QC) 10, ensuring alignment between testing efforts and project objectives.

· Knowledge Transfer: Conducted knowledge transfer sessions to team members, sharing insights and best practices to enhance team capabilities.

· Active Participation: Actively participated in daily automation calls to discuss progress, challenges, and strategies for continuous improvement

Environment: QTP, Quality Center, J2EE, Oracle, ALSB, BPM.

SDET/Senior Software Engineer, Microsoft

Wipro Technologies
12.2006 - 01.2009

Responsibilities

.Automated Test Development: Designed and developed automated test scripts using Windows Test Tool (WTT) for functional and regression testing, enhancing testing efficiency and coverage.

· Cross-Functional Collaboration: Collaborated with cross-functional teams to gather requirements and provide actionable feedback on design and functionality, ensuring alignment between development and testing efforts.

· Test Planning and Execution: Developed comprehensive test plans and executed test cases based on requirements and design documents, ensuring thorough validation of software features.

· CI Integration: Integrated automated tests into WTT pipelines, maintaining quality standards throughout the Software Development Life Cycle (SDLC) and facilitating continuous integration.

· Performance Testing: Conducted performance and load testing to validate application scalability and reliability, ensuring the software can handle expected user loads effectively.

· Mentorship: Mentored junior QA engineers, fostering a culture of quality and continuous improvement within the team through knowledge sharing and best practices.

· Comprehensive Testing: Executed various types of testing, including ad hoc, soak, performance, and recovery testing for multimedia applications, ensuring comprehensive coverage and application stability.

· Regression Testing: Managed regression testing efforts, preparing detailed test plans and cases to validate software functionality against established requirements.

· Resource Coordination: Coordinated stress machine testing for multimedia and Movie Maker teams, optimizing resource allocation to enhance testing outcomes.

· Manual Test Automation: Automated manual test cases based on client requests, and debugged crash dump files to ensure system reliability and optimal performance.

·

· Environment: WTT, Product Studio, Windows Vista.


Automation/QA Test Engineer, Symantec

Wipro Technologies
04.2006 - 11.2006

Responsibilities:

  • Test Plan Development: Developed comprehensive software test plans, test cases, and test scripts for a variety of testing scenarios, ensuring thorough coverage of requirements.
  • Automated Testing: Executed automated tests using QuickTest Professional (QTP) and conducted security testing to identify vulnerabilities and ensure application robustness.
  • Comprehensive Testing: Performed functionality, GUI, and regression testing utilizing a keyword-driven framework, enhancing test efficiency and maintainability.
  • Test Environment Setup: Created automatable VMware images and established test environments to streamline the testing process and facilitate consistent testing conditions.
  • Defect Reporting: Reported bugs and issues through E-Tracker, documenting findings clearly to aid in the resolution process and improve product quality.
  • Test Case Preparation: Prepared various types of test cases, ensuring alignment with project requirements and stakeholder expectations.
  • Environment: QTP, E-Tracker, MySQL, VC++, C#, Windows XP

Education

Master of Science - Computer Science

Kakatiya University
Warangal
07.2002

Skills

Software Skills:

Technologies: Dynamics 365, PowerApps, Power Automate CRM 2016, 2015, 2013, 2011, 40, Share point, Azure

CRM Tools: SSRS, ribbon workbench, XRM toolbox, sitemap editor, ODATA builder, Fetch XML builder, Fiddler, SSIS

Products: Microsoft Dynamics CRM 40/2011/2013/2015/2016, Dynamics 365, Unified Service Desk, Adxstudio Portals, SharePoint 2010/2013, SDK, XRM Toolbox, Ribbon Work Bench

Reporting Tools: Crystal Reports, SQL Reporting Services (SSRS) Scripting jQuery, JSON, Java Script, VB Script Version Control Visual Source Safe, Team Explorer, TFS Modeling Tools Visio, UML, Rational Rose Protocols FTP, SMTP, HTTP, SOAP, JIRA

Languages: C, C, C#, ADONET, Core java, SQL

Databases: SQL server 2016, 2014, 2012, 2008, My SQL, MS access

NET Technologies: NET framework 46, 45, 40, 30, LINQ, WCF, Web API

Other Tools: Microsoft Visual Studio 2008/2010/2012 , MS Dynamics CRM Toolkit, Directory, Exchange Server, SSRS, SharePoint, Outlook Client, Custom Workflows, MS Visio, MS Office, SharePoint Server2010/13, JIRA 75, ALM14

Applications/Domains: Telecom systems, Embedded systems, Security Domains and Business Application

Certification

  • Certified in Microsoft Dynamics CRM 365

Accomplishments

  • Best Performer Award, Wipro Technologies, for contributions to the Windows Vista release.
  • Spot Award, Verizon Data Services, for contributions to the CRIT project.

Timeline

Microsoft Dynamics CRM Consultant

V-Soft Consulting Group
07.2023 - 09.2024

Microsoft Dynamics CRM Consultant

Verizon
08.2018 - 06.2023

Senior QA Automation Engineer

Verizon
07.2011 - 07.2018

QA Automation Engineer

Verizon
08.2009 - 06.2011

SDET/Senior Software Engineer, Microsoft

Wipro Technologies
12.2006 - 01.2009

Automation/QA Test Engineer, Symantec

Wipro Technologies
04.2006 - 11.2006

Master of Science - Computer Science

Kakatiya University
Vijayakumar