M.Victoria Misle
Miami,FL
Summary
Dynamic Property Manager with over 15 years of experience in managing multi-condominium associations and residential buildings. Proven expertise in project management, cost reduction, and resident relations. Adept at driving property value and operational efficiency. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
General Manager
First Service Residential
Plantation, FL
07.2019 - Current
- Managed daily operations for a multi-condominium association during an $18M, 40-year recertification project.
- Conducted on-site inspections to monitor project progress and ensure resident safety
- Reviewed and tracked expenses while maintaining detailed financial records
- Effectively communicated with residents through various channels such as emails, weekly meetings, and reports
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Successfully lowered yearly property insurance costs from $1.3M to $800K in 2022, resulting in a significant savings of $500,000 for the association.
- Implemented preventative maintenance program to increase property value and decrease expenses
- Lowered delinquency rate to 2% while initiating funding reserves at a rate of 10%
Transition Property Manager
Hallandale, Aventura, and Edgewater, FL
07.2018 - 07.2019
- Facilitated self-management to professional management transitions
- Organized filing systems, reviewed contracts, managed payroll, handled accounts.
- Implemented new systems in transitioned buildings, enhancing efficiency and functionality.
- Implemented cost-cutting measures to reduce overhead costs while maintaining quality standards.
- Regular analysis of market conditions identified opportunities to enhance operational efficiency.
Onsite Property Manager
Hollywood, FL
01.2017 - 07.2018
- Managed beachside community operations throughout a $1M painting and concrete restoration project.
- Introduced preventive maintenance programs and updated vendor/staff protocols.
- Enforced rules for tenants including noise levels and parking restrictions.
- Negotiated cost-effective contracts with vendors for service delivery.
- Reviewed invoices for accuracy prior to payment authorization.
- Conducted regular inspections of building and grounds to identify necessary maintenance.
LCAM
Courvoisier Courts
Brickell Key, FL
03.2010 - 11.2016
- Led operations for a 272-unit residential building
- Demonstrated excellence in vendor negotiations and contract management
- Implemented successful collection system and reserve study
- Developed and managed maintenance programs and emergency plans
- Directed major projects, such as common area remodels and infrastructure upgrades.
- Managed various projects including common area remodel, concrete restoration, landscape design, lobby flooring restoration, communication room upgrade, assigned parking program, and lighting program.
- Consistently achieved high levels of customer satisfaction by implementing innovative problem-solving strategies.
- Promptly and efficiently identified customer needs.
- Continually updated knowledge through ongoing education and advanced training.
- Approached customers, initiating conversations using strong interpersonal and people skills.
Assistant Manager
Blue Diamond Condominium Association
Miami Beach, FL
01.2008 - 01.2010
- Assisted in managing 272-unit oceanfront property.
Assistant Manager
Roney Palace Condominium
Miami Beach, FL
01.2005 - 01.2008
- Supported operations of a 569-unit oceanfront building.
Education
Master’s in art and Humanities -
SEK University
01.1996
Skills
- Fluent in English and Spanish
- Customer Service
- Teamwork and Collaboration
- Cultural Awareness
- Problem Resolution
- Microsoft Word, Excel, Connect, Vertilinc, Procore & Metrix
- Team building
- Analytical Thinking
- Budget Planning and Execution
- Property Maintenance Coordination
- Real Estate Market Awareness
- Project management
- Contract Negotiation
- Preventive Maintenance
- Payment Collection
- Financial budgeting and reporting
- Skilled multi-tasker
- Real Estate License
Timeline
General Manager
First Service Residential
07.2019 - Current
Transition Property Manager
07.2018 - 07.2019
Onsite Property Manager
01.2017 - 07.2018
LCAM
Courvoisier Courts
03.2010 - 11.2016
Assistant Manager
Blue Diamond Condominium Association
01.2008 - 01.2010
Assistant Manager
Roney Palace Condominium
01.2005 - 01.2008
Master’s in art and Humanities -
SEK University