Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Morgan Vierik

Macomb,MI

Summary

Dynamic Quality Control Manager with a proven track record at excelling in patient care coordination and cross-functional collaboration. Spearheaded quality management initiatives, enhancing service delivery and patient engagement. Proficient in electronic health records and conflict resolution, driving operational improvements and ensuring compliance with healthcare regulations.

Overview

11
11
years of professional experience

Work History

Senior Care Coordinator

Oshi Health
New York, MI
09.2024 - Current
  • Directed cross-functional healthcare teams to deliver comprehensive, patient-centered care.
  • Coordinated patient care plans with multidisciplinary teams for optimal health outcomes.
  • Facilitated communication between healthcare providers and patients for clarity.
  • Implemented best practices in care coordination to enhance service delivery.
  • Oversaw patient-provider communications, ensuring timely issue resolution through multiple channels.
  • Led quality management investigations, analyzing patient complaints and implementing effective resolutions.
  • Optimized care coordination workflows for referrals, prior authorizations, and medical record retrieval.
  • Developed strategies to enhance patient engagement, care plan adherence, and resource access.
  • Spearheaded cross-training programs to improve team flexibility across care coordination functions.
  • Utilized EMR/EHR systems and telehealth platforms to streamline operations and ensure data accuracy.
  • Collaborated with senior leadership to align care strategies with organizational goals.

Senior Care Coordinator

Valera Health
08.2023 - 08.2024
  • Designed and optimized care coordination systems ensuring compliance with billing regulations and healthcare standards.
  • Conducted quality management investigations to resolve patient grievances and align care workflows with regulatory requirements.
  • Assisted patients in navigating healthcare services and resources effectively.
  • Collaborated with physicians and other healthcare providers to ensure proper treatment of clients.
  • Consulted with community resources such as Adult Protective Services or Long Term Care Ombudsman when necessary.
  • Attended conferences or seminars related to senior care coordination topics.
  • Maintained accurate records of client assessments, treatments and services provided.
  • Provided referrals to appropriate community agencies or organizations if additional assistance is needed by the client's family.
  • Developed conflict resolution protocols to uphold ethical standards across patient communication and billing processes.
  • Oversaw EHR/EMR data validation processes, ensuring complete and compliant patient records for audit-readiness.

Lead Scheduling Specialist

Acorn Health
01.2021 - 08.2023
  • Led scheduling operations for six Michigan clinics, managing over 140 clients, and 100 staff through Central Reach.
  • Collaborated with clinical directors to optimize client and staff schedules, ensuring efficiency, and maximizing billable hours.
  • Developed and refined scheduling systems, driving increased utilization, and KPI improvements.
  • Partnered with HR, Training, and Operations to assess hiring needs, and support growth initiatives.
  • Communicated with patients regarding appointment details and changes effectively.
  • Maintained up-to-date knowledge of healthcare regulations affecting scheduling practices.
  • Resolved conflicts between different teams regarding timeline expectations or resource availability.
  • Coordinated with multiple teams to develop detailed schedules for complex projects.
  • Generated periodic reports on project status using data analytics tools such as Tableau or Power BI.
  • Analyzed historical trends related to resource utilization and developed strategies for more effective deployment of personnel.
  • Consistently met time-sensitive deadlines, ensuring seamless communication and coordination across teams.
  • Managed electronic health record systems to ensure accurate scheduling information.

Scheduling Coordinator

Forta Health
01.2020 - 01.2021
  • Coordinated patient appointment schedules across multiple departments and providers.
  • Managed communication between patients and healthcare staff to ensure clarity.
  • Utilized electronic scheduling systems to streamline appointment bookings effectively.
  • Assisted in resolving scheduling conflicts through effective problem-solving techniques.
  • Developed and maintained accurate patient records for efficient scheduling processes.
  • Monitored appointment adherence, adjusting schedules as needed for patient flow.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
  • Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.

Quality Control Manager

Gateway Pediatric Therapy
01.2017 - 01.2020
  • Led the Quality Control department, overseeing a team of five, and collaborated with HR to recruit, onboard, and train new staff. Developed and implemented comprehensive training protocols to enhance team performance.
  • Designed and executed operational improvements, increasing department productivity by over 50%.
  • Conducted regular inspections to ensure compliance with health standards.
  • Trained staff on quality assurance procedures and best practices.
  • Collaborated with therapists to address quality concerns and improve services.
  • Reviewed documentation for accuracy and adherence to guidelines.
  • Led audits to assess operational processes within the therapy center.
  • Facilitated communication between departments regarding quality issues and solutions.
  • Prepared detailed reports on quality performance metrics for management review.
  • Ensured that all process changes were documented properly in accordance with company policy.
  • Provided guidance on regulatory requirements related to Quality Control activities.
  • Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
  • Developed quality control protocols for pediatric therapy services.

Operations Coordinator

Gateway Pediatric Therapy
01.2015 - 01.2017
  • Coordinated daily operations for pediatric therapy services and scheduling.
  • Ensured compliance with all applicable laws, regulations, and standards related to healthcare operations.
  • Assisted with the implementation of policies, procedures, and protocols related to healthcare operations.
  • Facilitated training sessions on best practices in healthcare operations management.
  • Assigned tasks and monitored workflow in order to maximize efficiency of healthcare operations.
  • Analyzed financial data related to healthcare operations.
  • Created process maps, flowcharts and diagrams to document workflow processes related to healthcare operations.
  • Facilitated interdepartmental communication regarding changes in regulations affecting healthcare operations.
  • Analyzed current trends in healthcare operations to identify areas of improvement.

Education

Master of Science - Clinical Mental Health Counseling

Walden University
Minneapolis, MN
01-2025

Bachelor of Science - Psychology

Western Michigan University
Kalamazoo, MI
01.2015

Skills

  • Microsoft programs (PP, excel, teams, etc)
  • Patient care coordination
  • Cross-functional collaboration
  • Quality management
  • Electronic health records
  • Conflict resolution
  • Data analysis
  • Healthcare regulations compliance
  • Team training and development
  • Medical terminology
  • Google programs (sheets, etc)
  • Talkdesk
  • Slack
  • PowerBI
  • Salesforce
  • Athena
  • CentralReach
  • Electronic medical record software
  • Utilization management
  • Process improvement

References

References available upon request.

Timeline

Senior Care Coordinator

Oshi Health
09.2024 - Current

Senior Care Coordinator

Valera Health
08.2023 - 08.2024

Lead Scheduling Specialist

Acorn Health
01.2021 - 08.2023

Scheduling Coordinator

Forta Health
01.2020 - 01.2021

Quality Control Manager

Gateway Pediatric Therapy
01.2017 - 01.2020

Operations Coordinator

Gateway Pediatric Therapy
01.2015 - 01.2017

Master of Science - Clinical Mental Health Counseling

Walden University

Bachelor of Science - Psychology

Western Michigan University

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