Mark Ward
Englewood,USA
Summary
I am a highly motivated and results-driven sales professional skilled in customer relationship management seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment. I possess strong communication, negotiation, and strategic planning skills for the purpose probing, handling objections, and closing sales. Demonstrated ability to increase customer satisfaction and loyalty by finding creative and innovative ways to satisfy customer needs. I am passionate about customer service and sales with the ability to explain product features and benefits in a way that stands out over competing brands. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Executive
Altice USA / Optimum
Oakland, NJ
09.2023 - Current
- Direct sales with door-to-door canvassing selling Optimum's brand of broadband, video, and mobile services
- Customizing solutions by crafting tailored telecom packages, explaining advantages, while addressing needs and handling objections
- Ability to translate technical information into easily understandable terms for customers
- High attention to detail completing all paperwork, contracts, and sales reports with precision
- Provided exceptional post-sales support and assistance
- Escalated urgent service or billing matters
- Effectively closed sales and ensured the transition to active customer account
- Consistently meet or surpass monthly sales targets and quotas
- Strong interpersonal and communication skills to build rapport and establish trust
- Comfortable navigating digital platforms and tools
- Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications
Driver
Lyft / Uber
Newark, NJ
01.2018 - 04.2024
- Ensured the safe pick up, transportation, and drop off of passengers via state of-the-art cell phone / smart phone technology
- Provided a safe welcoming environment and vehicle to facilitate ride share services
- Good instant rapport, customer service and communication skills
- Maintained a five star service rating accident free with thousands of trips and happy customers
Sleep Expert / Sales consultant
Mattress Firm
San Diego, CA
09.2022 - 02.2023
- Demonstrated a thorough knowledge of product lines and served as subject matter expert on premier selection of mattresses, bedding accessories, and other related products
- Educated customers on mattress features and benefits, helping them make informed decisions about their purchase
- Provided exceptional customer service to all customers, ensuring that each customer was provided with the best sleep solution for their individual needs
- Advised solutions with personal sleeping preferences within a retail showroom environment with high ratio of closing sales
- Met or surpassed monthly sales targets and quotas
- Proficient using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications
Sales and Leasing Specialist
Independent Private Contractor
Fort Lauderdale, FL
01.2019 - 05.2022
- Travelled to various properties nationwide as a leasing specialist (on assignment)
- Worked with ownership and management at various class A, B, and C apartment rental communities to rapidly increase occupancy and maximize NOI
- Took the lead with all sales, marketing, and leasing to increase rental applications utilizing multiple market platforms to convert rental inquiries into on site appointments and tours
- Great instant rapport
- Greeted prospects and toured properties while explaining the features and benefits of community to lease and close all available rentals
- Met or exceeded sales expectations within pre-determined time frame of usually 30-60-90 days (Longest assignment 12 months)
Regional Account Executive
Metloop precision weather technology (defunct)
Plano, TX
09.2015 - 05.2017
- Worked and sold within a destinated territory targeting small, medium and enterprise businesses that could benefit or relied upon precision weather technology of highly accurate site-specific warnings and post-storm maps and analysis
- Explained and aligned services of re-purposed military-grade technology for the civilian market in bringing a new level of accuracy
- Probed and explored needs of various businesses for an advanced suite of weather products, with tailored and direct applications for insurance companies, home alarm companies, transportation and logistics companies, asset managers, emergency services, car dealerships, and contractors
- Initiated and assisted in field marketing for building brand awareness and generating leads for a re-seller program that allowed businesses to implement Metloop patented software and technologies within their own company and products or as an add on feature
- An example of this was real time smart phone app technology
Account Executive
Cablevision Systems / Optimum services
New York, NY
08.2008 - 07.2015
- Direct sales with door-to-door canvassing selling Optimum's brand of advanced telecom technologies that included broadband, video, telephone, and mobile services
- Customizing solutions by crafting tailored telecom packages, explaining advantages, while addressing needs and handling objections
- Ability to translate technical information into easily understandable terms for customers
- High attention to detail completing all paperwork, contracts, and sales reports with precision
- Provided exceptional post-sales support and assistance
- Escalated urgent service or billing matters
- Effectively closed sales and ensured the transition to active customer account
- Consistently meet or surpass monthly sales targets and quotas
- Strong interpersonal and communication skills to build rapport and establish trust
- Comfortable navigating digital platforms and tools
- Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications
- Obtained over 1000 sales from customers that had left for a competitive service
- Presidents club performer
Leasing Consultant
Camden Property Trust
Fort Lauderdale, FL
06.2006 - 07.2008
- Worked within a dynamic property management team as a leasing consultant in a busy luxury apartment leasing center
- Handled apartment rental enquiries via phone and email and converted them into on site appointments
- Greeted prospects and toured community of 400 class A units while explaining the features and benefits of community to lease and close available rentals
- Good instant rapport and listening skills
- Handled current resident needs and relations including rent collection and service requests (Worked closely with maintenance staff)
- Administrative duties including all aspects of lease preparation and ensuring documents and rentals were ready for move in
- Consistently met or exceeded monthly sales goals and quotas
- Top area performer with high closing and move in ratios
Education
Bachelor of Arts - Business
West Herts College
Watford, Hertfordshire07.1991
High School Diploma -
Twyford Church of England High School
London, Greater London07.1989
Skills
- Telecommunications
- B2B sales
- Microsoft Outlook
- Communication skills
- Market research
- Pricing
- Technology sales
- Big data
- Door-to-Door Experience
- Account Management
- Customer service
- Sales empathy
- Active listening
- Handing objections
- Customer acquisition
- Outside sales
- Closing the sale
- Marketing
- Direct sales
- Property leasing
- Property management
- Consultative sales
- Rapport building
- Computer skills
- Instant rapport
- CRM software
Certification
Technical school in IT support and service professional (ITSSP)
Las Comp institute of IT - Hackensack, NJ
May 2017 to December 2017
Educated and trained in supporting a broad range of computer systems, operating systems, networking,network devices (like switches/routers), and hardware support issues.
Timeline
Sales Executive
Altice USA / Optimum
09.2023 - Current
Sleep Expert / Sales consultant
Mattress Firm
09.2022 - 02.2023
Sales and Leasing Specialist
Independent Private Contractor
01.2019 - 05.2022
Driver
Lyft / Uber
01.2018 - 04.2024
Regional Account Executive
Metloop precision weather technology (defunct)
09.2015 - 05.2017
Account Executive
Cablevision Systems / Optimum services
08.2008 - 07.2015
Leasing Consultant
Camden Property Trust
06.2006 - 07.2008
Bachelor of Arts - Business
West Herts College
High School Diploma -
Twyford Church of England High School
Similar Profiles
David CerdaDavid Cerda
Direct Sales Representative at Altice USA OptimumDirect Sales Representative at Altice USA Optimum
NAOMI CASTILLONAOMI CASTILLO
Assistant Store Manager at Altice USA (Optimum)Assistant Store Manager at Altice USA (Optimum)
Shaun ThompsonShaun Thompson
Sales Specialist at Altice USA (Optimum)Sales Specialist at Altice USA (Optimum)
BANUMATHI ADHIMOOLAMBANUMATHI ADHIMOOLAM
Java Tech Lead at Mphasis corporation IncJava Tech Lead at Mphasis corporation Inc
Nathin WcisloNathin Wcislo
Firefighter, EMT at Charlotte County Fire and EMSFirefighter, EMT at Charlotte County Fire and EMS