Margo Weber
Pompano Beach,FL
Summary
Dynamic healthcare professional with extensive experience at Retina Group of Florida, excelling in process improvement and staff training. Proven track record in denial management, enhancing revenue recovery, and fostering exceptional patient relationships. Expertise in EMR systems and a commitment to operational excellence drive my passion for delivering outstanding service in healthcare settings.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Retina Group of Florida
10.2024 - Current
- Supervises front office operations across multiple locations, ensuring adherence to protocols and exceptional patient service.
- Provides coaching for performance improvement.
- Trains new staff on systems, workflows, and patient interaction standards.
- Serves as a liaison between front office staff, physicians, and directors.
Lead Insurance Coordinator
Retina Group of Florida
05.2023 - 10.2024
- Managed and audited team schedules and time clocks.
- Analyzed denied claims and processed reimbursements, reducing revenue leakage.
- Communicated insurance trends, updated department policies, and managed schedules for the largest satellite office.
Insurance Coordinator
Retina Group of Florida
04.2020 - 04.2023
- Verified patient eligibility, requested medical pharmacy and surgical authorizations, enrolled patients into copay assistance programs.
Patient Financial Services
Memorial Healthcare System, Cancer Institute
01.2019 - 12.2019
- Maintained provider schedules, patient eligibility, and developed rapport with oncology patients.
Education
Bachelor of Arts - Mathematics
UNIVERSITY OF SOUTH FLORIDA
Tampa, FL05.2019
Skills
- Process improvement and compliance
- Staff training and development
- Healthcare operations management
- Denial and appeals management
- Medical and pharmacy benefits
- EMR and EHR systems
- Epic and NextGen expertise
- Medicare and commercial plans knowledge
- HMO and PPO familiarity
Timeline
Front Office Supervisor
Retina Group of Florida
10.2024 - Current
Lead Insurance Coordinator
Retina Group of Florida
05.2023 - 10.2024
Insurance Coordinator
Retina Group of Florida
04.2020 - 04.2023
Patient Financial Services
Memorial Healthcare System, Cancer Institute
01.2019 - 12.2019
Bachelor of Arts - Mathematics
UNIVERSITY OF SOUTH FLORIDA
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