Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mwamba Kimball

Covington,GA

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Driver/Independent Contractor

Uber/Lyft
11.2017 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to stakeholders on time and in excellent condition.
  • Communicated with stakeholders to provide delivery updates and confirm delivery locations.

Manager

Carmax
02.2011 - 11.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Front of House and Bar Manager

Ubar
02.2008 - 11.2010
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Consulted with managers to organize special events and promotions.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 97% improvement over prior onboarding process.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Maximized quality assurance by completing frequent line checks.

Education

Associate of Arts -

Atlanta Technical College
Atlanta, GA
01.2003

High School Diploma -

Westlake High School
Atlanta, GA
01.1997

Skills

  • DOT Compliance
  • Schedule Management
  • Database Management
  • Problem-Solving
  • Punctual and Reliable
  • Relationship Building
  • Customer Rapport
  • Staff Development
  • Time Management
  • Confidentiality Understanding
  • Strategic Planning
  • Problem-solving abilities
  • Record keeping
  • Teamwork and collaboration
  • Conflict resolution

Additional Information

Communication and team building, conflict resolution, time management and strategic planning, [Available upon request.]

Timeline

Driver/Independent Contractor

Uber/Lyft
11.2017 - Current

Manager

Carmax
02.2011 - 11.2017

Front of House and Bar Manager

Ubar
02.2008 - 11.2010

Associate of Arts -

Atlanta Technical College

High School Diploma -

Westlake High School
Mwamba Kimball