Mwamini Kambwanya

Prioritize and respond to inbound client calls and emails, follow up on open client returns, and keep sales team informed of account activity. Prepare and manage sales quotes with technical product information. Manage pricing and vendors on special pricing. Assist in special projects for clients, such as setting up new accounts and providing status updates.

Engaged in training, team building, meetings, and personal development assignment. Kept warehouse area clean and always organized. Was responsible for performing job duties in accordance with company policies. Understood safety guidelines for department and maintained a safe work environment.

Prepared orders for shipment by picking, packing, and labeling merchandise. Worked safely around moving machinery. Collaborated with team members to achieve daily targets and complete tasks efficiently. Performed inventory control, such as counting, and stocking merchandise.

Improved customer satisfaction by addressing concerns promptly regarding vehicle warranty, recalls, and delivery status. Conducted regular performance reviews for continuous improvement in customer service delivery. Assisted with escalated complaints, resulting in higher resolution rates.