Daniel Koster
Conroe,TX
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
28
28
years of professional experience
Work History
Business Consultant
Self Employed
01.2019 - Current
- Leveraging my Experience to help early-stage startups, by providing input on product design and implementation and what markets to target
- Provided Project management services to various Company’s including a Major County in the state of Texas for a Telephony migration from on prim to cloud based.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
Sr. Account Executive
Consolidated Communication
01.2022 - 12.2023
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Provided valuable market insights to the marketing team, contributing to successful campaign development.
- Coordinated with finance teams on invoicing matters, ensuring timely payments from clients and resolving any discrepancies swiftly.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Collaborated closely with product development teams, providing valuable feedback and insights from clients to inform future product enhancements.
- Cold called prospects to explain partnership benefits, representing company values.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Networked at events and prospected for new customers with diverse strategies.
- Prepared forecasts to gain understanding of measures needed to grow business.
Regional Sales Manager
GHA Technologies
01.2020 - 01.2020
- Work with Direct customers across the country to identify their IT needs, resulting in comprehensive solutions that meet their requirements by working with our OEM and Distribution partners to deliver those solutions.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Facilitated seamless communication between departments for better collaboration on projects that further supported regional growth initiatives.
Senior Manager – Cloud Solutions Architecture Team
Micron Technology
01.2016 - 01.2018
- Capitalize on the opportunity to lead forward-thinking cloud solutions within this fast-growing global sales organization
- Recruit, train, mentor, and manage a dynamic team of associates in regularly exceeding all goals
- Rapidly advanced from initial role as Field System Engineer (2016 – 2018) to current position
- Lead ongoing team development to promote cloud and / or hyperscale customer relationships.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Senior Vice President – Technology Solutions
Redapt, Inc.
01.2012 - 01.2016
- Strategically steered sales engineering efforts by building a world-class team that included highly qualified generalist, storage, and networking engineering personnel
- Scaled out training programs to ensure Redapt upheld “Elite” status levels with partners
- Rolled out a comp plan for sales engineers to retain superior talent
- Successfully closed $300+ million in competitive revenue business results
- Recognized as “Salesperson of the Year” due to excellence in job performance
- Awarded “President Club” membership for three out of four years of employment.
Senior Director – Network Operations
Zynga, Inc.
01.2009 - 01.2012
- Spearheaded results-focused network initiatives by scaling people operations, processes, and infrastructure
- Mentored, and managed an innovation-centric team of 5 direct reports with accountability for 27 employees
- Contracted with Amazon for IAS and established mutually beneficial relationships with VARs and OEMs (i.e
- Redapt, Inc., Dell, HP, Juniper, Force10, F5, ZT Systems)
- Participated in senior-level meetings with CIO’s direct reports to discuss financial data and provided CIO with monthly and quarterly talking points
- Provided detailed operational process analysis, communicated project status, and identified and resolved issues
- Consistently orchestrated project teams to improve business processes
- Personally responsible for and accessing complex M&A operations integrations
- Grew operations from 100,000 users to 260 million users equal to 70 million per day
- Recognized as technology business executive specializing in scaling operations / networks
- Served as core member of a business service management team with $500-million annual spend.
Vice President – Enterprise Solutions Group
SupportSoft, Inc.
01.2006 - 01.2009
- Leveraged broad scope of industry knowledge toward driving operations for a global systems engineering team to deliver excellence in support for account executives in presenting technology products and services to diverse market segments (i.e
- Broadband service providers, enterprise companies, managed service providers)
- Developed competitive RFI, RFP, and RFQ responses and supported marketing tradeshows to ensure sales targets were met
- Conducted paid and no paid pilots
- Served as Product Manager for Digital Service Providers
- Continually delivered customized enterprise solutions to meet client requirements
- Developed all proof of concept and prototypes to provide superior software solutions
- Generated significant revenue growth by closing multiple deals across multiple sales cycles
- Led team in identifying and resolving software issues critical to launching new product releases.
Director of Global Services
SupportSoft, Inc.
01.2003 - 01.2006
- Applied strong leadership talents toward directing a $2-million global services division / DSP operation with responsibility for service delivery performance, customer relations, business reviews, and resource management
- Mentored and managed top-performing global services architects / engineers and project managers
- Presented revenue targets and metrics to vice president
- Delivered key feedback on all new product releases
- Led a project team to deliver a $1.5-million DSL / FIOS activation software solution
- Closed a multimillion-dollar pre-sales support and cost-reducing initiative with Verizon
- Developed new sales tools and presentations to highlight business line-specific solutions
- Managed multimillion-dollar project engagement with Comcast for consumer activation solution / help site and call center that included integral chat services, analyst tools, and remote control
- Led $4 million in BellSouth’s annual projects, including designing a consumer help site and desktop agent and other tools (i.e
- Chat, knowledge management, analysis tools, remote control)
- Reduced Average Handling Times (AHT) by providing pre-/ post-sales support for call center managers and staff to use technology tools to track customer issues for a large-scale DSL business.
Senior Services Architect
SupportSoft, Inc.
01.1999 - 01.2003
- Expertly designed and implemented state-of-the-art software solutions with accountability for scope development, gathering customer requirements, creating test plans, programming and coding software, training employees, and facilitating multi-project management
- Coordinated resources and budgets to manage concurrent project requirements and timelines
- Developed customer coding for internal systems integration
- Interfaced among department stakeholders, including sales, engineering, tech delivery, and customer support
- Continually facilitated solutions design and critical deployment activities
- Successfully led projects to engineer, test, and roll out key software support tools
- Built relations with high-profile Cisco, Morgan Stanley, Bank of America, Hilton, and Marriott.
Director of IT
SupportSoft, Inc.
01.1998 - 01.1999
- Led targeted decision-making across all IT operations as related to global infrastructure design, security systems policy / design, data center architecture, and systems architecture, as well as team building / training, contract negotiations, and vendor management
- Efficiently tracked and managed high-value projects and IT operating budgets
- Routinely interfaced among peers to resolve challenges
- Coordinated and led the loading of new software and systems on existing equipment while providing technical support for local / remote staff
- Boosted business productivity by identifying and resolving multiple system issues
- Developing a desktop support strategy for both in office and remote workforce
- Launched first network domain and all internal / external IT policies and procedures
- Maximized functionality, performance, and reliability across critical network operations
- Generated significant cost savings by negotiating favorable terms for IT services / equipment.
System Administrator
Taos Mountain Software
01.1996 - 01.1998
- Played a vital role in skillfully managing a large-scale hybrid data center that included Windows-, Unix- and Mac-based systems
- Delivered all end user desktop and / or application support to meet individual objectives
- Boosted efficiency by developing end user accounts
- Seamlessly updated systems to the latest service packs.
Education
Associate of Arts -
University of Michigan - Ann Arbor
Ann Arbor, MISkills
- IT Operations
- DESKTOP AND Datacenter Management
- Customer Service Applications
- Project Management
- Profit / Loss
- Pre-Sales Processes
- Infrastructure Design
- Product Management
- Cloud Computing
- Team Building / Training
- Systems Optimization / Administration
- Purchasing
- Negotiations
- Multi-Site Management
- Financial Planning / Development
- Vendor Relations
- Customer Support
- Start-Up Operations
- Solutions Design / Development
- Trends Tracking
- Proof of Concept / Prototyping
- FTP Programs
- IIS
- Apache
Languages
CSS
C
Basic
Cobol
Pascal
Fortran
Assembly
JavaScript
VBScript
Powershell: Batch scripting
ASP
CGI
HTML
DHTML
XML
Databases
- FileMaker Pro
- Microsoft SQL Server
- Oracle
- MySQL
Platforms
- OSX
- LINUX
- Solaris 2.6 / 2.7
- OS2
- Windows 10
- Exchange Server
- IIS
- Apache
- VMware
- Terminal Services
- Citrix
Hardware
- Dell
- HP(Laptops, Desktops and servers)
- Mac
- Sun SPARC
- Sun Ultra
Timeline
Sr. Account Executive
Consolidated Communication
01.2022 - 12.2023
Regional Sales Manager
GHA Technologies
01.2020 - 01.2020
Business Consultant
Self Employed
01.2019 - Current
Senior Manager – Cloud Solutions Architecture Team
Micron Technology
01.2016 - 01.2018
Senior Vice President – Technology Solutions
Redapt, Inc.
01.2012 - 01.2016
Senior Director – Network Operations
Zynga, Inc.
01.2009 - 01.2012
Vice President – Enterprise Solutions Group
SupportSoft, Inc.
01.2006 - 01.2009
Director of Global Services
SupportSoft, Inc.
01.2003 - 01.2006
Senior Services Architect
SupportSoft, Inc.
01.1999 - 01.2003
Director of IT
SupportSoft, Inc.
01.1998 - 01.1999
System Administrator
Taos Mountain Software
01.1996 - 01.1998
Associate of Arts -
University of Michigan - Ann Arbor