Myeisha Williams
St. Petersburg,FL
Summary
Trained in Diversity and Inclusion Administrative Support Attentive, creative and passionate about assisting individuals with request to help improve their lives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional service provider, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Retmus Academy of Learning
03.2023 - Current
- Assisted in providing a safe and secure environment for children
- Established positive relationships with parents and guardians by regularly communicating student progress
- Facilitated group play activities that encouraged collaboration among students
- Encouraged critical thinking skills through problem-solving activities
- Provided individual attention to each student as needed during class time
- Implemented appropriate disciplinary measures when necessary according to school policies
- Collaborated with fellow teachers on various projects related to curriculum design and implementation
- Attended professional development workshops to stay current on best practices for early childhood education
- Participated in parent-teacher conferences to discuss the academic progress of each child
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Established indoor and outdoor safe play environments for toddler-age children
- Created and implemented developmentally appropriate curriculum addressing learning styles
- Adapted instructional techniques according to student learning styles and progress.
Customer Service Specialist
West Shore Home
10.2020 - 10.2021
- Answered incoming customer inquiries regarding product and service information
- Provided assistance to customers in navigating the website, placing orders, and resolving complaints
- Responded to customer emails with accurate product and service information
- Generated reports on customer feedback, trends, and other metrics for management review
- Maintained a high level of professionalism while interacting with customers via phone or email
- Researched complex issues raised by customers, identified solutions, and provided timely responses
- Followed up with customers after transactions to ensure satisfaction levels were met
- Collaborated with colleagues from other departments to resolve customer concerns quickly
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues
- Developed strategies for improving customer service processes based on feedback from customers and team members
- Answered inbound calls, chats, and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Authorization Specialist
Preferred Touch Home Care
03.2019 - 10.2020
- Provided customer service to internal and external customers related to authorization requests
- Reviewed authorization requests for accuracy and completeness
- Researched patient eligibility, coverage information, and benefit levels
- Processed prior authorization requests in accordance with departmental guidelines
- Tracked authorization statuses using electronic databases or manual filing systems
- Coordinated communication between providers, patients, payers, and other departments as needed
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers
- Entered client information and files into databases for further review and tracking
- Managed intake of new claims and performed routine follow-ups.
New Student Advisor II
Ultimate Medical Academy
03.2016 - 02.2019
- Not-for-profit, post-secondary allied healthcare career academy with online and campus-based training
- Demonstrated enthusiasm and professionalism to build rapport with students
- Abided by compliance regulations and followed department policies and procedures
- Coordinated academic plans for students that best fulfill their educational and career needs
- Reviewed school policies with students to ensure understanding
- Monitored student performance and advocated for adherence to program requirements
- Championed student success through retention efforts and effective communication
- Utilized iDash, Cvue, and Sword (Access) to access and update student information
- Provided guidance and support to students on academic, career, and personal issues
- Assisted in the development of student advising plans and goals
- Conducted one-on-one meetings with students to discuss their educational progress.
Lead Associate / Customer Service Representative
Dollar General
10.2010 - 10.2017
- Budget-friendly variety store offering thousands of consumer goods
- Managed a team of 10 employees and provided training
- Accepted and analyzed customer and employee feedback to improve processes
- Created and updated employee schedules to meet store needs
- Performed store opening and closing duties
- Processed customer transactions, operated a cash register, and provided exceptional customer service
- Made bank deposits and ensured a clean and organized work environment.
Auto Loan Specialist
Chase Bank
09.2015 - 02.2016
- Banking company offering consumer and business services
- Reviewed applications and financial documents to qualify for client loan options
- Collected financial statements, credit histories, and other financial information of loan applicants
- Analyzed applicant financial status, credit history, and financial goals to determine the best methods of assistance
- Served as a liaison for clients and ensured exceptional customer service
- Answered client questions and updated client accounts – maintained the confidentiality of information
- Accepted and processed loan payments.
Assistant Manager / Customer Service Representative
Myeisha Williams, Speedway, LLC
03.2010 - 08.2015
- Convenience store company with 3000+ locations serving citizens of the United States
- Trained new employees on company policies and daily operations
- Managed a team of employees and created schedules based on store operational needs
- Accepted feedback and improved processes to meet business needs
- Processed employee payroll and promoted company morale
- Maintained a clean and organized work environment
- Took inventory and accepted supply deliveries
- Completed safe audits and daily paperwork.
Sales Associate / Customer Service Representative
Burlington Coat Factory
07.2006 - 09.2007
- Retail discount store offering affordable purchase options for the everyday consumer
- Greeted customers, assisted with locating items, and ensured an exceptional customer experience
- Completed store merchandising duties
- Accepted payments, processed customer transactions, and operated a cash register
- Organized merchandise on shelves and displays to increase store aesthetic and encourage purchases
- Ensured a clean, inviting, and organized work environment.
Education
Associate of Arts Degree Business Management - Business Administration And Management
Hillsborough Community College
Tampa01.2020
Skills
- Customer Relationship Management (CRM) Systems: Interaction Desktop, CVUE, and iDASH
- Learning Management Systems (LMS): Blackboard
- Microsoft Office Suite / MS Word; MS Excel; MS PowerPoint; Outlook; Access
- Social Media and Networking Service: Facebook
- CORE COMPETENCIES
- Team Building Training and Coaching Management Relationship Management Compliance
- Interpersonal, Written, and Verbal Communication Microsoft Office Suite Learning Management Systems
- Networking Feedback Adaptability Confidentiality
- Effective Listening
- Problem-Solving
- Organizational and Planning Skills
Activities
Self-directed, task focused, and client-centered professional who thrives in fast paced environments. High energy leader
with exceptional customer service skills, who motivates teams and encourages operational improvements. Builds
relationships with diverse populations to promote success.
Coaching: Strive to improve the performance of others, facilitate skill development, and give feedback.
Adaptable: Adapt to changing situations and expectations, and accept new ideas and concepts.
Multi Task: Meet various demands without sacrificing quality or productivity.
Creativity: Generates new and valuable ideas.
Team Oriented: Consistently acts with integrity, keeps commitments, and remains accountable for actions.
Certification
- Licensed Early Childhood Educator - 1 year
Timeline
Preschool Teacher
Retmus Academy of Learning
03.2023 - Current
Customer Service Specialist
West Shore Home
10.2020 - 10.2021
Authorization Specialist
Preferred Touch Home Care
03.2019 - 10.2020
New Student Advisor II
Ultimate Medical Academy
03.2016 - 02.2019
Auto Loan Specialist
Chase Bank
09.2015 - 02.2016
Lead Associate / Customer Service Representative
Dollar General
10.2010 - 10.2017
Assistant Manager / Customer Service Representative
Myeisha Williams, Speedway, LLC
03.2010 - 08.2015
Sales Associate / Customer Service Representative
Burlington Coat Factory
07.2006 - 09.2007
Associate of Arts Degree Business Management - Business Administration And Management
Hillsborough Community College