My Cao
San Jose,California
Summary
Current Student working toward Registered Nurse license and seeking opportunity to begin career. With a strong academic background, clinical experience, customer service experience and a commitment to providing high-quality patient care. I'm looking for a position to further develop my nursing skills and contribute to a multidisciplinary team.
Overview
7
7
years of professional experience
Work History
Nursing Assistant
Central Valley Specialty Hospital
10.2021 - 03.2022
- Providing personalized and attentive care to patients, ensuring their comfort and well-being by anticipating their needs and preferences.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Demonstrate empathy and patience when assisting patients with their daily activities and personal care needs, ensuring a comfortable and dignified experience for all individuals under care.
Customer Care Representative
Life Solutions
05.2018 - 08.2021
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Nail Technician
Lovely Nail
02.2017 - 05.2018
- Deliver high-quality care by providing personalized nail and skincare treatments, ensuring each client's comfort and satisfaction
- Continuously seek feedback from clients to understand their preferences and expectations, and use this information to personalize and enhance their nail and skincare experiences .
- Adhere to strict sanitation and sterilization protocols to prevent the spread of infections
Waitress
Pho Hoa Noodle House
08.2015 - 02.2017
- Providing attentive and personalized service to each customer, including remembering and catering to individual dietary preferences and restrictions
- Collaborating with the kitchen staff to ensure timely and accurate delivery of food orders, maintaining a smooth flow of service and minimizing customer wait times.
- Ensuring the dining area is clean and organized at all times, creating a pleasant and hygienic environment for customers to enjoy their meals and enhancing the overall dining experience.
Education
Bachelor of Science (B.S.) in Nursing - Nursing
California State University Stanislaus
05.2024
Skills
- Punctual and Time Management
- Bilingual in Vietnamese and English
- Patient Assessment
- Implementing Evidence-Based Practice
- Care Plan Implementation
- Proficiency with Epic and Cerner Systems
- SBAR Communication
Clinical Rotations
- Med-surge- Doctor Medical Center, Modesto. (135 hours)
- Mental Health -Doctor's Behavioral Health Center, Modesto. (90 hours)
- Community Health Nursing- Aging and Veterans Services, Stanislaus County. (90 hours)
- Adult Critical Care- Sutter Health Memorial Medical Center, Modesto. (144 hours)
- Precepting at Oncology unit- Sutter Health Memorial Medical Center. (225 hours)
Volunteer Experience
- Patient Service Assistant for Covid-19 Testing and Vaccination- Santa Clare Valley Medical Center, San Jose, California. ( 100 hours)
- Stop the Bleed event at Pitman High School, Turlock. (2hours)
Timeline
Nursing Assistant
Central Valley Specialty Hospital
10.2021 - 03.2022
Customer Care Representative
Life Solutions
05.2018 - 08.2021
Nail Technician
Lovely Nail
02.2017 - 05.2018
Waitress
Pho Hoa Noodle House
08.2015 - 02.2017
Bachelor of Science (B.S.) in Nursing - Nursing
California State University Stanislaus