Nhu My Lam
Alexandria,VA
Summary
- With strong communication skills, attention to detail, and dedication, I can provide excellent guest service and contribute to a positive guest experience.
- I have excellent interpersonal skills and wish to influence people positively. I can create a warm, welcoming environment for others and provide them with experiences they will never forget.
- Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
- Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
4
4
years of professional experience
Work History
Team Leader
Shilla bakery
Annandale, VA
04.2021 - Current
- Resolved customer complaints effectively while maintaining a high level of customer service.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Acts as leader on duty, responding to customers' requests. Deliver a high level of service to enhance the guest experience and ensure satisfaction.
Server
Heebeen KBbq
Alexandria, VA
12.2020 - 11.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Associate of Science - Hospitality Administration And Management
Northern Virginia Community College
Annandale, VA05-2024
Skills
- Cash Handling
- Written and verbal communication
- Guest inquiries
- Time management skills
- Customer service excellence
- Daily Reporting
- Ordering and stocking
- Technical Support
- Complaint resolution
- Shift Scheduling
- People Management
- Guest Relations
- Cash Register Operation
- POS Systems
Accomplishments
- Employee of the year 2022 and 2023
Languages
Vietnamese
Full Professional
English
Professional
Timeline
Team Leader
Shilla bakery
04.2021 - Current
Server
Heebeen KBbq
12.2020 - 11.2021
Associate of Science - Hospitality Administration And Management
Northern Virginia Community College
Similar Profiles
Gary J YunGary J Yun
General Manager at Shilla BakeryGeneral Manager at Shilla Bakery
Jaecheol LeeJaecheol Lee
Line Cook at Shilla BbqLine Cook at Shilla Bbq
Hua Yih Kon (Jimmy)Hua Yih Kon (Jimmy)
E-commerce operations at Shilla Travel Retail Pte LtdE-commerce operations at Shilla Travel Retail Pte Ltd