Hi, I’m
JESSE MAINA
GRAND RAPIDS,US
Summary
With more than three years of experience in the IT field and data science fields, I am a focused and result-oriented person always ready to learn. I am looking for a job to practice the skills I have earned in IT, data science, and analytics while still pursuing my graduate studies. I am a result-oriented, team player and goal-focused.
Overview
6
years of professional experience
Work History
Grand Valley State University
Administrative Assistant
01.2023 - Current
Job overview
- Boosted Career Fair Impact: Strategically contributed to career fairs, increasing student participation and successful placements.
- Productive IT support by delivering solutions-focused IT support, minimizing disruptions and enhancing workflow
- Streamlined student services by efficiently managing the Handshake portal, facilitating easier access to academic guidance for students.
Grand Valley State University
Orientation Leader
08.2023 - 09.2023
Job overview
- I organized and led group activities for assigned students, fostering a sense of community through engaging events that promoted social connections.
- I offered one-on-one support to aid students in successfully transitioning to college life, ensuring a smoother adjustment period.
- Assisted students in troubleshooting and resolving registration issues promptly.
American Red Cross
Data Screening Specialist Volunteer
05.2023 - 08.2023
Job overview
- Analyzed extensive datasets to uncover customer behavior trends and patterns.
- Implemented randomized sampling techniques in data screening which enhanced survey efficiency by 94%.
Appstec America
Data Analyst
01.2023 - 06.2023
Job overview
- Automated more than 10 manual processes using Python scripts reducing 50% of the time used analyzing data
- Developed a reporting tool in R which replaced the existing tool with 85% efficiency in tracking social media content.
- stored, organized, and examined 50 GB plus of data by creating a data warehouse using SQL and Excel
SAFARICOM PLC
IT Specialist
08.2019 - 08.2022
Job overview
- Ensured that all IT incidents and support tickets were resolved within each customer's service level
agreement and managed customer escalations translating to a 97% increase in customer satisfaction from the previous 92%. - Collaborated with team members and agile IT support in leading a responsive, efficient, and effective help desk, resulting in a 25% increase in first-call resolution.
- Assisted in the implementation of an identity provider and single sign-on solution for
improved security and user experience resulting in a 20% reduction in account lockouts. - led a group of tech high school students as a STEM mentor in a global challenge on social wellbeing. This group developed a skin care routine Android application using Javascript.
County Government Of Nyandarua, County
IT Intern
02.2018 - 05.2018
Job overview
- Provided first-level hardware diagnosis and coordinated operational aspects of hardware maintenance
- Installed, maintained and upgraded computer equipment, software and peripherals.
- Provided first-level IT support services troubleshooting and resolving end-users IT issues.
Education
Grand Valley State UniversityGrand Rapids, MI
Master of Science from Master in Data Science & Analytics
04.2024
University of EldoretEldoret KE
Bachelor of Science from IT Informatics(second Class Honors Upper Division)
11.2019
Skills
- Information visualization (Tableau, Power BI, R, and Python)
- Data analysis and predictive models (Machine Learning)
- Data communication and reporting
- Network troubleshooting (cloud computing with AWS)
- Leadership (certified agile couch)
Timeline
Orientation Leader
Grand Valley State University
08.2023 - 09.2023
Data Screening Specialist Volunteer
American Red Cross
05.2023 - 08.2023
Administrative Assistant
Grand Valley State University
01.2023 - Current
Data Analyst
Appstec America
01.2023 - 06.2023
IT Specialist
SAFARICOM PLC
08.2019 - 08.2022
IT Intern
County Government Of Nyandarua, County
02.2018 - 05.2018
Grand Valley State University
Master of Science from Master in Data Science & Analytics
University of Eldoret
Bachelor of Science from IT Informatics(second Class Honors Upper Division)
Similar Profiles
Qwaylin MillerQwaylin Miller
Student Orientation Leader at Grand Valley State UniversityStudent Orientation Leader at Grand Valley State University
Kenzie NealKenzie Neal
Student Police Dispatcher at Grand Valley State UniversityStudent Police Dispatcher at Grand Valley State University
Madeline GoltzMadeline Goltz
Student Manager at Grand Valley State UniversityStudent Manager at Grand Valley State University
Calvin Hatcher IIICalvin Hatcher III
Communications Intern at Grand Valley State UniversityCommunications Intern at Grand Valley State University
Keller GantKeller Gant
Line Cook at Rouge River TavernLine Cook at Rouge River Tavern