Enthusiastic System Engineer offering many years of experience in project management, scripting and Remote Desktop Services. Polished and highly educated with desire to work within industry sector. Deep understanding of operational dependencies of applications, networks, systems, security, and policy.
Overview
12
12
years of professional experience
Work History
Enterprise Solution Architect/DevOps Engineer
Support Solutions Inc.
Knoxville, Tennessee
07.2016 - Current
Work closely with development teams to ensure application deployments adhere to best practices for scalability, reliability and high availability on the AWS platform.
Design fault-tolerant architectures that are resilient to failures or outages in any one region or availability zone within an AWS Region.
Maintain up-to-date knowledge of emerging technologies related to cloud computing platforms such as Amazon Web Services.
Migrate customers to latest virtual servers and storage technologies to improve performance.
Collaborate with sales team to understand customer requirements, boost product sales and provide sales support.
Ensure compliance with industry regulations such as PCI DSS, HIPAA and HITECH by implementing appropriate safeguards into the architecture design.
Assisted developers in troubleshooting issues related to their applications running on the cloud environment.
Lead discussions with vendors and suppliers on technical deliverables, processes and standards.
Develop automated scripts using CloudFormation templates to deploy and configure AWS resources such as EC2 instances, S3 buckets, IAM policies.
Implement cost optimization strategies in order to reduce overall costs associated with running applications on AWS.
Create additional targeted business solutions in high demand areas for disaster recovery and cloud backup.
Create detailed diagrams for existing and proposed architectures, including network topology, server configurations and security models.
Configure auto scaling groups based on predefined thresholds defined by customers in order minimize costs while ensuring adequate levels of service availability.
Assist with new hardware and software deployments, system upgrades and virtual environment upgrades.
Department Supervisor
American Water Heater (O.A. Smith)
Johnson City, Tennessee
02.2013 - 07.2016
Created employee schedules to align coverage with forecasted demands
Submitted reports to senior management to aid in business decision-making and planning
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Managed team of 28 employees, delegated tasks and held each employee accountable for completing assignments
Mentored team members to enhance professional development and accountability in the workplace
Tracked and prioritized work orders to meet daily production requirements
Spearheaded initiatives aimed at reducing operational costs without compromising service quality or employee morale
Provided ongoing training opportunities to keep staff up to date on best practices in their respective roles, resulting in improved overall performance ratings across the board
Managed budgets with careful planning, monitoring expenses closely to avoid overspending while ensuring necessary resources were available for daily operations
Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement
Education
MBA - Business Administration
South College
Knoxville, TN
05.2017
Bachelor of Science - Health Services Administration
East Tennessee State University
Johnson City, TN
05.2014
Skills
Versioning Tracking: Git
Ticket Tracking - JIRA/ServiceNow
Containerization: Docker
AWS Services - EC2, S3, RDS, VPC, ELB, EBS, Auto Scaling, API Gateway, Lambda, SNS, AWS Config, Event Bridge, Amazon Bedrock for Gen AI, etc
Azure Services - Vnet, VMs, Block Storage, etc
Scripting languages: SQL, PowerShell, Python, YAML, and HashiCorp Configuration Language (HCL)
Senior Subject Matter Expert at Connect Business solutions (formerly TATA Business Support solutions)Senior Subject Matter Expert at Connect Business solutions (formerly TATA Business Support solutions)