Crystal McFarlane
New London,CT
Summary
I've worked in the Healthcare field over a eight-year time frame. I believe that self-motivation and goal-oriented qualities are extremely important strengths. I have also Supervised for over a seven-year time frame in the Fast Food Restaurant setting. I repeatedly received Certificate of Excellence on my performance for being very resourceful and my commitment to resolving customer issues/problems, decisive ability to take initiative, attention to detail, ability to maintain accurate records and see a job through.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Personal Care Assistant
Care Co Shoreline Medical
Waterford, CT
05.2022 - Current
- Planned activities to encourage movement, stretching and strength building.
- Transported clients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss client's condition and medical care.
- Scheduled, transported and accompanied clients to various events and medical appointments.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Completed weekly grocery shopping, washing laundry and light housekeeping.
- Changed dressings, bandages to maintain proper healing and sanitary measures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted patients with self-administered medications.
- Recognized and reported changes in clients' health status.
- Maintained frequent supervision of residents unable to call for assistance.
- Planned, prepared and served meals and snacks according to prescribed diets.
Special Needs Caregiver
Circle of Health Homecare
West Memphis, AR
03.2019 - 04.2022
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Monitored, tracked and conveyed important client's information to healthcare staff to help optimize treatment planning and care delivery.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Coordinated bi-weekly payroll and performed calculations in overtime hours to provide accurate data for payroll.
- Helped develop monthly schedules and assignments.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Transported individuals to medical appointments and support meetings whenever needed.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Assisted clients with Zoom learning and supervised schoolwork and homework completion.
- Built and maintained rapport with clients and family members to facilitate trusting relationship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Direct Support Professional
New Life Homecare
Norwich, CT
05.2015 - 03.2019
- Built strong relationships with clients to deliver emotional support and companionship.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Assisted with dressing, undressing, grooming, meal preparation and medication reminders.
- Turned and repositioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported and accompanied to medical appointments and grocery shopping trips.
- Completed daily laundry and light housekeeping.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Built and maintained good rapport with clients and family members to facilitate trusting caregiver relationship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Recorded status and duties completed in logbooks.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Monitored clients' overall health and well-being and noted significant changes.
Certified Nurse’s Aide
Norwichtown, Rehabilitation Care Center
Norwich, CT
03.2008 - 08.2009
- Administered variety of therapeutic treatments to patients such as range of motion, progressive mobility exercises and speech therapy.
- Assisted patients in development of eating, dressing and grooming skills.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Pastry Baker
Tim Horton’s Restaurant
Taftville, CT
01.2004 - 12.2005
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Baked pastries, cakes, breads and other desserts each day as needed per order.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Countroom Banker
Mohegan Sun Casino
Uncasville, CT
05.2003 - 11.2003
- Opened, closed and updated accounts for customers.
- Set risk management policies to mitigate bank losses.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
Shift Manager
Burger King Corporation
Norwich, CT
01.2000 - 11.2002
- Managed schedules and found coverage for short shifts.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Reviewed nightly sales transactions by balancing cash registers and reporting discrepancies.
- Maintained premises security for personnel safety and loss prevention.
- Observed and monitored store's security cameras to reduce retail crimes.
- Prepared materials for following shift.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
Crew Member
Burger King Franchise
Westerly, RI
04.1997 - 12.1999
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
Education
G.E.D - G.E.D.
Norwich Adult Education
Norwich, CT 02.2004 - 06.2004
Certified Nurses Aide Certificate & License - Nurse's Aide Certificate & License
American Professional Education
Norwich, CT 09.2007 - 06.2008
Microsoft Office Certificate - Microsoft Office Certificate
Opportunities Industrialization Center
New London, CT 09.2010 - 06.2011
Skills
Community integration
Progress documentation
Flexible schedule and availability
Verbal and written communication skills
Timeline
Personal Care Assistant
Care Co Shoreline Medical
05.2022 - Current
Special Needs Caregiver
Circle of Health Homecare
03.2019 - 04.2022
Direct Support Professional
New Life Homecare
05.2015 - 03.2019
Microsoft Office Certificate - Microsoft Office Certificate
Opportunities Industrialization Center
09.2010 - 06.2011
Certified Nurse’s Aide
Norwichtown, Rehabilitation Care Center
03.2008 - 08.2009
Certified Nurses Aide Certificate & License - Nurse's Aide Certificate & License
American Professional Education
09.2007 - 06.2008
G.E.D - G.E.D.
Norwich Adult Education
02.2004 - 06.2004
Pastry Baker
Tim Horton’s Restaurant
01.2004 - 12.2005
Countroom Banker
Mohegan Sun Casino
05.2003 - 11.2003
Shift Manager
Burger King Corporation
01.2000 - 11.2002
Crew Member
Burger King Franchise
04.1997 - 12.1999