MY TONG
Clarkston,GA
Summary
Dedicated and reliable Customer Service Representative with over 5 years of experience in fast-paced environments. Proven ability to manage complex customer inquiries with empathy and professionalism, ensuring customer satisfaction. Skilled in problem-solving, conflict resolution, and maintaining clear communication, even in high-pressure situations. Experienced in virtual communication and multi-system navigation. Bilingual in English and Vietnamese. Committed to delivering outstanding customer experiences and supporting operational excellence.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2022 - 02.2025
- Provided high-quality support for customers by addressing delivery issues, tracking package statuses, and ensuring customer satisfaction.
- Effectively researched and resolved package delivery issues, collaborating with regional teams to ensure smooth delivery processes.
- Demonstrated the ability to multi-task by utilizing CRM systems, tracking systems, and communication platforms to manage a large volume of customer interactions.
- Actively participated in continuous improvement efforts to streamline workflows and improve customer service metrics.
ACCOUNT REPRESENTATIVE
GC Services Call Center
03.2021 - 11.2023
- Delivered exceptional customer service by resolving inquiries related to products and services, ensuring customer concerns were heard and addressed promptly.
- Utilized multiple computer systems to document customer interactions, track issues, and research solutions, ensuring quick and effective problem resolution.
- Excelled in a remote work environment, quickly adapting to virtual workflows and technologies to meet performance goals.
FRONT DESK AGENT
Marriott Hotels
01.2019 - 08.2021
- Acted as the first point of contact for guests, handling check-ins, reservations, and inquiries while maintaining high levels of customer satisfaction.
- Demonstrated strong communication and empathy, resolving customer complaints with a calm, customer-first approach.
- Managed multiple tasks under pressure, ensuring a smooth operation in a fast-paced hotel environment.
Education
HIGH SCHOOL DIPLOMA - undefined
Clarkston High School
05.2019
Skills
- Remote call center operations
- Conflict resolution & empathy
- Bilingual support (Vietnamese)
- Quality assurance & documentation
- CRM and multi-system navigation
- Adaptability under pressure
- Technical Support
- Crisis Management
- Active Listening
- Customer Service
LANGUAGES
Vietnamese (Native).
Professional Working
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2022 - 02.2025
ACCOUNT REPRESENTATIVE
GC Services Call Center
03.2021 - 11.2023
FRONT DESK AGENT
Marriott Hotels
01.2019 - 08.2021
HIGH SCHOOL DIPLOMA - undefined
Clarkston High School
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