My Vo
Vero Beach,FL
Summary
Dedicated Guest Service Agent with expertise in guest communication, complaint handling, and hospitality services. Skilled in resolving inquiries efficiently and maintaining guest satisfaction.
Overview
6
6
years of professional experience
Work History
Coffee Shop
Family
Vero Beach, FL
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Guest Service Agent
InterContinental Danang Sun Peninsula Resort
Viet Nam
11.2019 - 02.2023
- Delivered exceptional customer service, ensuring guest satisfaction throughout stay.
- Managed check-in and check-out processes efficiently, enhancing operational flow.
- Resolved guest inquiries and complaints promptly, maintaining positive experiences.
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly.
- Upselling Champion of the year.
- Upselling champion of the Ambassador program of IHG.
Education
Bachelor of Science -
Indian River State College
Ft. Pierce, FL04-2028
Bachelor of Science - Hospitality Management
Da Nang University of Economics
Viet Nam05-2021
Skills
- Guest communication
- Listening skills
- Verbal communication
- Patience and composure
- Hospitality services
- Information confidentiality
- Complaint handling
Languages
Vietnamese
English
Professional Working
Interests
- Mindfulness Practices
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Creative Writing
Timeline
Coffee Shop
Family
03.2025 - Current
Guest Service Agent
InterContinental Danang Sun Peninsula Resort
11.2019 - 02.2023
Bachelor of Science -
Indian River State College
Bachelor of Science - Hospitality Management
Da Nang University of Economics