Amy Lasley

• Collaborated with sales team to identify customer needs and provide comprehensive solutions tailored to their requirements.
• Performed initial client consultations, defining wireless implementation priorities and strategies.
• Led cross-functional project teams to deliver high-quality wireless solutions within tight deadlines and budget constraints.
• Recommended appropriate system based on customers' specific networking needs.
• Developed training materials for new hires, improving onboarding process and reducing time to efficiency.
• managed incoming calls, emails every day from customers

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• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Contacting insurance companies to get authorizations for patients
• Using Excel and word to complete some tasks

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

• Cleaned each department of the hospital and all floors also each individual patient room
• Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
• Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.

• I provided care for several residents.....I worked with another nurse aide to make sure all residents were fed, bathed, changed, turned, talked to, dressed, and taken to appts

• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Performed inventory control procedures to manage stock.
• Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
• Trained, coached, and mentored new sales associates for maximum performance.
• Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
• Solving any concerns or problems a customer or an employee had with efficient results

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.