Mya A. Bryant
Southfield
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Intake Paralegal/Pre-Litigation Paralegal
KAJY LAW FIRM
Southfield, USA
01.2025 - Current
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information
- Developed training materials for new intake procedures to enhance team efficiency
- Conducted legal research to support case preparation and client inquiries
- Organized client calendars, prepared mailings and handled high call volumes
Front Desk Service Agent
The Baronette Renaissance Detroit-Novi Hotel
Novi, MI
04.2025 - 07.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently, ensuring seamless guest experiences.
- Coordinated with housekeeping and maintenance to uphold hotel standards and facilitate guest satisfaction.
- Utilized property management systems to maintain accurate reservations and billing information.
Intake Specialist
MIKE MORSE LAW FIRM
Southfield, USA
08.2023 - 01.2025
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information
- Assisted clients in understanding the intake process and answering their inquiries
- Issued, gathered and inspected intake forms to confirm correct signatures and information
- Scheduled appointments for clients and ensured timely follow-ups with legal staff
Volunteer, Judge Debra Nance Re-Election Campaign
46TH DISTRICT COURT
Southfield, USA
08.2024 - 11.2024
- Assisted with event planning and coordination for community outreach programs
- Supported fundraising efforts through social media campaigns and direct outreach
- Distributed supplies and materials necessary for events and activities
- Provided customer service to community members during events and outreach activities
- Helped with prep, set up, and breakdown of community and public events
Front Desk Guest Service Agent
Kimpton Palomar Hotel
Los Angeles, CA
07.2023 - 08.2024
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming atmosphere.
- Managed reservations using Opera PMS, optimizing room assignments and availability.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance to ensure timely room readiness for incoming guests.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
Education
J.D. - Candidate At Wayne State Law School
Wayne State Law School
Detroit, MI07-2028
Bachelor of Arts - Sociology
Western Michigan University
Kalamazoo, MI07-2023
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Reservation management
- Guest relations
- Patience and tolerance
LSAC NUMBER
L44077284
Timeline
Front Desk Service Agent
The Baronette Renaissance Detroit-Novi Hotel
04.2025 - 07.2025
Intake Paralegal/Pre-Litigation Paralegal
KAJY LAW FIRM
01.2025 - Current
Volunteer, Judge Debra Nance Re-Election Campaign
46TH DISTRICT COURT
08.2024 - 11.2024
Intake Specialist
MIKE MORSE LAW FIRM
08.2023 - 01.2025
Front Desk Guest Service Agent
Kimpton Palomar Hotel
07.2023 - 08.2024
J.D. - Candidate At Wayne State Law School
Wayne State Law School
Bachelor of Arts - Sociology
Western Michigan University