Summary
Overview
Work History
Education
Languages
Timeline
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Mya Anderson

Hilltop Lakes,TX

Summary

Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Hilltop Lakes POA
Hilltop Lakes, TX
09.2023 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Bank Teller

BankFirst
El Reno, OK
07.2022 - 08.2023
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Retail Sales Associate

Walmart
El Reno, OK
09.2019 - 07.2022
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Inspected purchased items for defects before handing them over to customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.

Education

Some College (No Degree) - English Education

Blinn College
Brenham, TX

Languages

American Sign Language
Elementary

Timeline

Administrative Assistant

Hilltop Lakes POA
09.2023 - Current

Bank Teller

BankFirst
07.2022 - 08.2023

Retail Sales Associate

Walmart
09.2019 - 07.2022

Some College (No Degree) - English Education

Blinn College

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Mya Anderson