MYA ANTIONETTE ROSTON-SPENCER
Swansea,IL
Summary
Well versed admissions and community engagement professional. Skilled in program management, public relations, and strategic planning with demonstrated ability to connect with diverse student populations to streamline admissions and enhance outcomes. Possess considerable expertise with team management and leadership as well as retain a solid background in student counseling, recruitment, outreach initiatives, and program development, emphasizing inclusivity.
Overview
7
7
years of professional experience
Work History
Senior Admissions Counselor/Recruiter
Harris-Stowe State University
07.2023 - Current
- Developed strong relationships with high schools, community colleges, and other educational institutions for successful recruitment efforts.
- Assisted in creating innovative social media campaigns for attracting new applicants, resulting in increased brand awareness and engagement.
- Managed a robust caseload of prospective students while maintaining timely and thorough communications with each individual.
- Participated in professional development workshops to stay informed about industry trends and best practices, ensuring continued success in the role of Senior Admissions Counselor.
- Enhanced campus tour experiences by incorporating engaging multimedia presentations and highlighting unique program offerings.
- Assisted in developing annual enrollment goals based on strategic initiatives, contributing to consistent growth in student numbers year over year.
- Collaborated with marketing team to create targeted promotional materials that effectively communicated the school''s value proposition.
- Mentored junior admissions counselors, sharing best practices for effective communication and relationship-building techniques.
- Maintained detailed knowledge of institutional policies, procedures, academic programs, and services offered to provide accurate information during counseling sessions.
- Served as a liaison between prospective students and faculty members, facilitating open communication channels for better understanding of program expectations.
- Coordinated with academic departments to ensure an efficient transition from admission acceptance to course registration for incoming students.
- Reviewed admissions applications and evaluated student credentials.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Admissions Counselor/Outreach Recruiter
St. Louis Job Corps
10.2022 - 12.2022
- Conduct innovative outreach activities with public service agencies, community organizations, schools and individuals who might refer eligible candidates to the Job Corps program
- Interview interested candidates and obtain pertinent information on each one
- Prepare documentation on potential students and review with the center as applicable or necessary
- Maintain monthly goals
- Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students
- Prepare related reports
- Arrange for and assist in providing pre-enrollment orientation; schedule tours of the center
- Prepare necessary and required reports related to the outreach
- Create network with youth development agencies, one-stop agencies, churches and community organizations to provide a wide-base for recruiting of potential students
- Introduce labor market information to help with the career transition period process and analyze career paths in local labor market
- Participate in student employability programs and activities
Universal Banker
Midwest BankCentre
05.2021 - 12.2021
- Performed account opening and maintenance
- Managed over 30 customer calls per day
- Increased referrals to business partners
- Performed consumer loan applications and closings
- Promoted products and services based on customer's needs
- Assisted in branch opening and closing
- Performed notary public service
- Assisted team in achieving branch goals
Retail Sales Associate
Spectrum
08.2020 - 03.2021
- Exceeded monthly sales goals, including wireless sales
- Provided highest level of customer service ensuring great customer experience
- Educated and engaged customers through product demonstrations
- Maintained strong knowledge of all TV, internet and wireless products, pricing plans, promotions and service features for Spectrum, as well as Spectrum competitors
Teacher's Assistant
Enriched Nashville
03.2019 - 03.2020
- Remained flexible and adaptable, quickly adjusting plans and jumping right in to assist team members
- Effective educator that delivered lessons with strength and high levels of student engagement
- Demonstrated excellent classroom management to quickly build strong, authentic rapport with students
- Cultivated inclusive and equitable learning spaces to support student engagement and access
- Suggested new and emerging technology and instructional tools to supplement class materials
- Prepared classroom for daily lessons and cleaned and organized between classes
- Identified student challenges and discussed corrective actions with lead teacher
- Encouraged student independence and academic achievement by exploring new concepts and activities
- Took attendance and kept track of evaluations and paperwork
- Graded assignments and delivered constructive feedback to students on ways to improve
Premier Support Solutions/Sales Representative
Asurion
05.2018 - 11.2019
- Provided value added experience with outstanding customer service to customers while resolving issues related to their device(s)
- Used knowledge based systems and other tools to deliver technical support solutions
- Assisted customers with device set up and device education
- Provided customer with logical trouble shooting to resolve operation issues
- Work with customers to create solutions and ensure smooth sales process to close sales
Customer Service Representative
Journeys, Genesco Inc
06.2017 - 03.2018
- Answered inbound calls, chats, emails, and texts to assist customers and store employees
- Effectively multi-tasked while managing constant incoming interactions
- Identified and assessed customer needs, ensuring all necessary steps are taken to resolve customer issues and ensure satisfaction
- Used trained methods and tools to provide accurate, valid, and complete information
Education
Master of Science - Human Services
Purdue Global University
West Lafayette, IN02.2025
Bachelor Of Science - Mass Communications, Integrated Marketing
Tennessee State University
Nashville, TN12.2018
Skills
- Excellent Communication Skills
- Student Advocacy
- Networking and Partnership Development
- Student Recruitment
- On-campus event planning
- Professional development training
- Community Outreach
- Curriculum Design
- Team Leadership
- Coaching and Mentoring
- Performance monitoring
- Nonprofit experience
- Volunteer Management
- Report Generation
- Program Management
Affiliations
- Community Outreach Chair for Miriam Young Professionals Nonprofit Organization
Timeline
Senior Admissions Counselor/Recruiter
Harris-Stowe State University
07.2023 - Current
Admissions Counselor/Outreach Recruiter
St. Louis Job Corps
10.2022 - 12.2022
Universal Banker
Midwest BankCentre
05.2021 - 12.2021
Retail Sales Associate
Spectrum
08.2020 - 03.2021
Teacher's Assistant
Enriched Nashville
03.2019 - 03.2020
Premier Support Solutions/Sales Representative
Asurion
05.2018 - 11.2019
Customer Service Representative
Journeys, Genesco Inc
06.2017 - 03.2018
Master of Science - Human Services
Purdue Global University
Bachelor Of Science - Mass Communications, Integrated Marketing
Tennessee State University
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