mya baker
Houston,TX
Summary
Dynamic manager with extensive experience at Chili's Bar and Grill, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in staff training and adept at time management, contributing to a collaborative environment that drives success and satisfaction. This was my first job at 16 and stayed from 2018 till 2025!
Overview
8
8
years of professional experience
Work History
Manager
Chilis's Bar and Grill
03.2022 - 10.2025
- Assisted in daily operations and supported team members with routine tasks
- Developed understanding of safety protocols and operational procedures
- Collaborated with colleagues to streamline workflows and improve efficiency
- Gained proficiency in relevant tools and systems used for project management
- Provided support in organizing team meetings and documenting key decisions
- Contributed to a positive team environment through effective communication and collaboration
- Engaged in continuous learning to enhance skills related to managerial duties
Bartender
Chilis's Bar and Grill
01.2020 - 01.2022
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed guest orders efficiently using point-of-sale systems, ensuring accuracy and speed.
- Trained new team members on restaurant policies, menu items, and customer service standards.
- Resolved guest complaints swiftly, maintaining high levels of satisfaction and loyalty.
- Cultivated warm relationships with regular customers.
Togo
Chili's Bar and Grill
01.2019 - 01.2020
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Server
Chilis's Bar and Grill
01.2019 - 01.2020
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service procedures.
- Processed payments efficiently using point-of-sale systems, ensuring transaction accuracy.
- Participated in team meetings to discuss operational improvements and address challenges effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service by promptly taking orders and addressing inquiries.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Host
Chilis's Bar and Grill
01.2018 - 01.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Kempner
Sugar Land, TX06.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Goal setting
- Relationship building
- Shift scheduling
Timeline
Manager
Chilis's Bar and Grill
03.2022 - 10.2025
Bartender
Chilis's Bar and Grill
01.2020 - 01.2022
Togo
Chili's Bar and Grill
01.2019 - 01.2020
Server
Chilis's Bar and Grill
01.2019 - 01.2020
Host
Chilis's Bar and Grill
01.2018 - 01.2019
High School Diploma -
Kempner