MYA BALLESTER
Summary
Reliable administrative professional with experience in state records processing, customer service, retail, and sales. Handles sensitive information, daily Microsoft Word and Outlook tasks, and high-volume customer interactions with accuracy, clear communication, and strong attention to detail.
Overview
3
3
years of professional experience
Work History
Clerk
Florida Highway Patrol (FHP)
01.2026 - Current
- Managed records and administrative documents with precision, supporting efficient office operations.
- Processed and inputted records from law enforcement personnel and the public, ensuring accurate documentation.
- Communicated professionally with state employees and the public while handling sensitive information.
- Apply critical thinking and problem-solving skills to resolve complex issues and discrepancies.
- Use Microsoft Word and Outlook for daily office communication and administrative tasks.
Team Advisor
Best Buy
01.2025 - Current
- Recommend products, services, and protection plans based on customer needs.
- Assisted 50+ customers daily with product selection, troubleshooting, and purchases to enhance overall shopping experience.
- Collaborated with Geek Squad to meet sales and customer satisfaction goals through effective teamwork.
Customer Service
Bass Pro Shops
01.2024 - 01.2025
- Processed purchases, returns, and exchanges to ensure customer satisfaction.
- Assisted customers with product inquiries and store navigation to enhance the shopping experience.
- Tracked customer service metrics and reported results regularly.
- Created detailed customer service reports for management review.
- Managed the resolution of escalated customer service issues.
Cashier / Server
Tijuana Flats
01.2024 - 01.2025
- Delivered friendly, efficient service while processing orders and payments to enhance customer experience.
- Facilitated team operations during high-volume shifts and upheld cleanliness standards in work areas.
- Greeted guests at Tijuana Flats front counter with friendly, fast service.
- Processed cash and card payments using a restaurant POS system.
- Entered custom orders accurately for tacos, bowls, and drinks.
Education
GED -
Skills
- Records Management
- Data Entry
- Document Processing
- Microsoft Office
- Administrative Support
- Customer Service
- Retail Operations
- Critical Thinking
- Problem Solving
- Attention to Detail
- Time Management
- Confidential Information Handling
- Professional Communication
Personal Information
Title: Administration Records Customer Service
Timeline
Clerk
Florida Highway Patrol (FHP)
01.2026 - Current
Team Advisor
Best Buy
01.2025 - Current
Customer Service
Bass Pro Shops
01.2024 - 01.2025
Cashier / Server
Tijuana Flats
01.2024 - 01.2025