Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mya Blacksure

Portageville,MO

Summary

Dynamic and dedicated professional with a strong work ethic, experienced in customer service and machine operation at McDonald's and Srg Global. Proven ability to enhance customer satisfaction and streamline processes, while quickly adapting to new challenges. Skilled in cash handling and fostering team collaboration, consistently exceeding performance goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Grill Cook

McDonald's
12.2024 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Machine Operator

Srg Global
04.2023 - 05.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Contributed to reduced waste generation by implementing recycling initiatives within workspace.
  • Elevated team morale and productivity by leading by example and providing support where needed.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.
  • Contributed to product innovation by suggesting improvements to machine settings for new materials.
  • Enhanced operational efficiency, organizing workstations for maximum productivity.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
  • Streamlined assembly line operations, resulting in smoother workflow.
  • Improved product quality with thorough inspection and adjustment of machine settings.
  • Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.

Customer Service Cashier

Arby's Restaurant
02.2020 - 06.2023
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Customer Service Cashier

Mcdonalds
02.2018 - 06.2020
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Skills

  • Strong work ethic
  • Quick-learning
  • Willing to learn
  • Multitasking and organization

Certification

I have a Certification in Phlebotomy.

I have Certification in being a CNA. (Took the classes and pass) not state Certified yet .

Timeline

Grill Cook

McDonald's
12.2024 - Current

Machine Operator

Srg Global
04.2023 - 05.2024

Customer Service Cashier

Arby's Restaurant
02.2020 - 06.2023

Customer Service Cashier

Mcdonalds
02.2018 - 06.2020

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Mya Blacksure