Mya Bond
Portsmouth,VA
Summary
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Compassionate Patient Registrar with background in healthcare administration and patient services. Skilled in medical terminology, insurance verification, and maintaining patient records. Strengths include strong communication skills, ability to multitask under pressure, and commitment to ensuring smooth operations within medical facilities. Previous work has significantly enhanced efficiency of patient registration process through implementation of streamlined administrative procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Registrar
Chesapeake Regional Healthcare
Chesapeake, VA
07.2024 - Current
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
Guest Advocate
Target
, VA
04.2020 - 07.2024
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed strong rapport with customers and created positive impression of business.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Alorcia
02.2021 - 06.2021
- Attended telephone skills and program information training sessions to boost aptitude.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
Dollar Tree
05.2019 - 08.2019
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Zaxby's Restaurant
03.2017 - 09.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Phlebotomy
Tidewater Medical Training
Virginia Beach, VA05-2024
Associate of Science - Nursing
Tidewater Community College
12.2023
High School Diploma -
Woodrow Wilson High School
06.2018
Skills
- Product Sales
- Guest Satisfaction
- Cash Register Operations
- Performance Strategies
- Telephone Reception
- Computer Skills
- Payment Processing
- Cash Counting
- Strong empathy
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Phlebotomy Technician (PT)
- Team Player
- Blood collection
- Blood culture collection
- HIPAA
Certification
- Certified Phlebotomy Technician
Timeline
Patient Registrar
Chesapeake Regional Healthcare
07.2024 - Current
Customer Service Representative
Alorcia
02.2021 - 06.2021
Guest Advocate
Target
04.2020 - 07.2024
Sales Associate
Dollar Tree
05.2019 - 08.2019
Cashier
Zaxby's Restaurant
03.2017 - 09.2018
Phlebotomy
Tidewater Medical Training
Associate of Science - Nursing
Tidewater Community College
High School Diploma -
Woodrow Wilson High School
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