Mya Brown
Charleston,SC
Summary
Dynamic trainer with a strong focus on performance assessment, training coordination, and compliance monitoring. Proven ability to mentor junior trainers and deliver effective training sessions that enhance team collaboration and process optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fedex PH Trainer
Fedex Ground
07.2024 - Current
- Assessed trainee performance and provided constructive feedback for improvement.
- Coordinated training sessions using FedEx Ground's learning management system.
- Mentored junior trainers to ensure consistency in training delivery methods.
- Collaborated with management to identify training needs across various departments.
- Monitored compliance with safety regulations during training activities and evaluations.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Coordinated recruitment and placement of training program participants.
Fedex Delivery Driver
Fedex Ground
Columbia, South Carolina
01.2023 - 01.2024
- Delivered packages efficiently within assigned routes in a timely manner.
- Maintained accurate records of deliveries and pickup schedules.
- Inspected vehicles for safety and conducted routine maintenance checks.
- Communicated effectively with customers regarding delivery status and issues.
- Followed safety protocols to ensure secure and hazard-free operations.
- Adapted to changing routes and schedules based on operational needs.
- Collaborated with team members to optimize delivery processes and workflows.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
- Monitored fuel level throughout shift and refueled when necessary.
- Assisted warehouse personnel in packing orders when necessary.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Fedex Package Handler
Fedex Ground
Columbia, South Carolina
01.2020 - 01.2023
- Loaded and unloaded packages efficiently to meet operational standards.
- Sorted packages accurately for timely distribution to delivery routes.
- Operated conveyor systems and handheld scanners to track package movement.
- Maintained cleanliness and organization in the work area for safety compliance.
- Collaborated with team members to optimize workflow during peak periods.
- Assisted in training new employees on proper handling techniques and safety protocols.
- Followed safety guidelines to minimize risks and ensure a secure work environment.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Resolved conveyor system issues by clearing jams and blockages.
- Palletized boxes to increase movement and shipment efficiency.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Disposed of debris and hazardous materials properly to avoid contamination.
Cashier/Team Leader
Gazbah
Columbia, SC
01.2019 - 01.2020
- Supervised cashier team to ensure efficient transaction processes.
- Trained new cashiers on customer service best practices.
- Managed cash register operations during peak hours.
- Addressed customer inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in inventory management by tracking merchandise sales.
- Implemented store policies to enhance the customer experience.
- Developed strategies for improving customer service standards and increasing sales volume.
- Facilitated communication between employees and management by relaying messages accurately.
- Maintained cleanliness of checkout areas throughout store hours of operation.
- Prepared reports summarizing sales data for upper management review.
- Performed weekly inventory audits to ensure accuracy of stock levels.
Education
Bachelor of Arts - Arts
Columbia College
Columbia, SC05-2022
Psychology -
Columbia College
Columbia, SC05-2022
Skills
- Training coordination
- Learning management systems
- Performance assessment
- Compliance monitoring
- Instructional techniques
- Team collaboration
- Process optimization
- Safety protocols
- Time management
- Problem solving
- Positive reinforcement
- Train-the-trainer
- New hire training
- Group and individual instruction
- Planning and coordination
- Feedback delivery
- Worker auditing
- Professionalism
- Multitasking
- Relationship building
- Task prioritization
- Analytical skills
Certification
Tugger Certified
Affiliations
Author of 2 Childrens books
Timeline
Fedex PH Trainer
Fedex Ground
07.2024 - Current
Fedex Delivery Driver
Fedex Ground
01.2023 - 01.2024
Fedex Package Handler
Fedex Ground
01.2020 - 01.2023
Cashier/Team Leader
Gazbah
01.2019 - 01.2020
Bachelor of Arts - Arts
Columbia College
Psychology -
Columbia College