Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Mya Gallego

Roseville,CA

Summary

Organized and motivated young woman eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Im great at learning new things and love achieving new goals. Very outgoing and friendly with a strong drive to succeed. Holding myself to a high standard, making sure anything I do, is done with all efforts and ability.

Overview

4
4
years of professional experience

Work History

Service Receptionist

Epic Chevrolet
Sacramento, CA
02.2023 - Current
  • Answered incoming calls, responded to inquiries and provided general information about the services offered.
  • Scheduled appointments for customers and ensured that all necessary paperwork was completed prior to their arrival.
  • Verified insurance coverage .
  • Maintained accurate records of customers visits, including billing information and sales/service histories.
  • Assisted with opening and closing procedures for the office on a daily basis.
  • Conducted customers to the correct departments.
  • Resolved customer complaints in an efficient manner while maintaining high levels of customer satisfaction.
  • Followed up with customers on a daily basis regarding their past services, to make sure they are satisfied with their visits.
  • Contacted customers via mail , email , and phone regarding urgent recalls, appointments , declined services , returning services, and onstar alerts.
  • Scheduled and confirmed appointments .
  • maintained and updated appointment calendars.
  • Coordinated pick-up and delivery for customers.
  • Ordered and secured parts for customers , prior the appointment
  • Performed data entry tasks into various computer systems accurately and promptly.

Retail Sales Associate

Pacsun
Roseville, CA
01.2022 - 01.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Offered suggestions for additional items that may be of interest to customers.
  • Maintained records related to sales for store management.

Customer Service Cashier

Mrs. Fields
Roseville, CA
06.2020 - 12.2021
  • Balanced cash drawers at the end of each shift, as well as the safe.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Made schedules for employees.
  • Ordered inventory .

Education

High School Diploma -

ROSEVILLE INDEPENDENCE HIGHSCHOOL
Roseville, CA

Skills

  • Paperwork Processing
  • Work Prioritization
  • Cash handling experience
  • Appointment Scheduling
  • Tech-Savvy
  • Positive and professional
  • Time Management
  • Punctual
  • Multitasking
  • Creative
  • Problem Solving
  • Adapting to my environment
  • Microsoft, Excel, and Google
  • Multi-line telephone skills
  • Providing great customer service

Affiliations

  • With my free time I am very into fitness and nutritional health . I am an active gym rat , where I spend my nights and time after work going to the gym , as well as meal prepping . I also love to travel , of course at a timely manner . Seeing new places and trying new things. Also very family oriented , while spending my sundays going to church .

References

References available upon request.

Timeline

Service Receptionist

Epic Chevrolet
02.2023 - Current

Retail Sales Associate

Pacsun
01.2022 - 01.2023

Customer Service Cashier

Mrs. Fields
06.2020 - 12.2021

High School Diploma -

ROSEVILLE INDEPENDENCE HIGHSCHOOL

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Mya Gallego