MYA CABAÑAS MONTERO
Florence
Summary
Detail-oriented professional experienced in front desk operations and schedule coordination in high-volume settings. Strong administrative and communication skills enhance customer service delivery and operational efficiency. Skilled in staff coordination and conflict resolution, fostering positive relationships with clients and colleagues. Ready to leverage organizational and interpersonal skills in a Front Desk or Administrative Support role.
Overview
3
3
years of professional experience
Work History
Front Desk Manager & Waitress
Mateo's Restaurant
01.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in, accurate reservations, effective scheduling, and seamless daily administrative tasks
- Provide professional customer service while addressing guest inquiries and resolving concerns efficiently
- Supervised and mentored staff to maintain smooth front-of-house operations and compliance with workplace policies
- Maintain an organized and welcoming environment for guests while managing high-volume service periods
- Coordinated food preparation and order management to enhance team efficiency and uphold service quality
Waitress
Palermo's Pizzeria
01.2023 - 01.2025
- Delivered high-quality customer service in a fast-paced environment while managing multiple responsibilities
- Processed orders accurately and coordinated with team members to deliver timely and efficient service, contributing to customer satisfaction
- Enhanced communication, teamwork, and problem-solving skills by collaborating effectively with kitchen and service staff to improve service flow
- Supported operational tasks to uphold cleanliness and organization, ensuring smooth daily operations for an optimal dining experience
Education
Bachelor of Arts - Psychology
Rutgers University-Camden
05-2027
High School Diploma -
Florence Township Memorial High School
04-2023
Skills
- Customer Service
- Check-in and Check-out procedures
- Hospitality and accommodation
- Guest Experience Management
- Administrative coordination
- Administrative Operations
- Event Planning
- Time Management
- Teamwork
- Leadership & Team Development
- Conflict Resolution & Mediation
- Empathy-Driven Mentorship
- Front Desk Operations
- Fluent in English and Spanish
Athletics
- Collegiate Cross Country, 01/23, Present, Team Captain, 01/24
- Collegiate Track & Field, 01/24, Present, Team Captain, 01/24
- Collegiate Softball, 01/23, 01/24
Leadership Experience
- President, Student Athlete Advisory Committee (SAAC), 01/25, Present
- Secretary, SAAC, 01/23, 01/25
- NJAC National SAAC Representative, NCAA, Current
- Secretary, Salvation House of Prayer, 01/25, Present
- Leader, Athletes InterVarsity, 01/24, Present
- Treasurer & Media Manager, Caribbean Student Association, 01/25
- Member, Mujeres & Latinx Union, 01/24, Present
Timeline
Front Desk Manager & Waitress
Mateo's Restaurant
01.2025 - Current
Waitress
Palermo's Pizzeria
01.2023 - 01.2025
Bachelor of Arts - Psychology
Rutgers University-Camden
High School Diploma -
Florence Township Memorial High School