Mya Campbell
Greer,SC
Summary
Dedicated, hardworking, and reliable individual with a customer-first mindset. Proficient in creating a safe working environment, following company policies and procedures, maintaining confidentiality, protecting company assets, and maintaining quality standards at all times. Ability to learn quickly, be resourceful, and stay organized at all times. Professional and team-oriented attitude. Committed to providing exceptional customer service and exceeding expectations. Ability to work independently or as part of a team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Floating Leasing Consultant
BG Staffing - BG Multifamily
2021.03 - 2023.03
- Conducted all potential tours and closed 75% of them
- Assured all tenant concerns and requests were addressed
- In-depth knowledge of Yardi and housing regulations
- Achieved high standards of cleanliness and presentation in the office at all times
- Prepared all lease agreements and verified accuracy of all documents
- Resolved situations on my own without involving the manager too often This has increased my confidence and improved my problem-solving skills. It has also enabled me to take ownership of my work and become more self-reliant. I am now more comfortable in finding solutions independently.
Hotel Front Desk Agent
The Hyatt Place Hotel
2019.01 - 2022.12
- Upon check-in, welcomed guests and recommended additional services or amenities, increasing the check amount by 15 percent on average
- Assist guests with payment when they check into their hotel rooms by running their credit cards or collecting cash
- Reduced official complaints by 39 percent by verifying that every guest was satisfied with the room condition and service at check-out.
- Assisted with the operation of a computer reservation system and updated information as rooms were assigned, reserved, and vacated
- Assisted when staffing was short with cross-training in housekeeping, and night audit
- Expert in Opera, Choice Advantage, Hotel keys, and Hyatt Connect
- Recognized for being the only front desk agent cross-trained in every department.
PT- Work From Home Customer Service Agent
QVC Qurate Retail Group
2020.12 - 2022.02
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Recognized for upselling 80% of my customers.
Night Auditor
Best Western
2016.05 - 2018.12
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Resolved discrepancies with hotel accounts by performing balance procedures.
- Informed guests of hotel amenities, including dining establishments and room service, during late check-in
- Verified daily room occupancy, conducted hotel revenue reviews, and handled night audit paperwork
- Promoted to assistant operations manager
Administrative Assistant/ Dispatchers Assistant
Kings Towing, Travelers Rest
2014.04 - 2016.01
- Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Prepared daily work and run schedules
- Advised personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Campbell's Painting
2011.07 - 2013.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered more than 80 calls on daily average
Warehouse Associate
Staffmark Staffing
2012.10 - 2013.12
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Associate of Arts - Business Administration
Strayer University
Greenville, SC05.2021
High School Diploma -
BLUE RIDGE HIGH SCHOOL
Greer, SC05.2010
Skills
- Time Management Skills
- Written & Verbal Communication Skills
- Conflict Resolution
- Adaptability
- Empathy
- Problem Solving Skills
- Computer Expert
- Customer First Mindset
- Persuasive
- Team Leader
- Software Efficient
- Multitasking
- Go Getter
- Interpersonal skills
- Critical thinking skills
- Sales
- Customer service skills
- Marketing
Additional Information
- Willing to relocate: Anywhere
Certification
- Certification CPD Accreditation on Customer Service Skills
Alison.com- Remote
- Certification in How to Understand Customer Needs
Udemy.com- Remote
- Certification CPD Accreditation in Concierge Roles, Work Environments- and Etiquette's
Alison.com- Remote
- Certificate of Completion Speaking Confidently and Effectively
LinkedIn Learning- Remote
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Floating Leasing Consultant
BG Staffing - BG Multifamily
2021.03 - 2023.03
PT- Work From Home Customer Service Agent
QVC Qurate Retail Group
2020.12 - 2022.02
Hotel Front Desk Agent
The Hyatt Place Hotel
2019.01 - 2022.12
Night Auditor
Best Western
2016.05 - 2018.12
Administrative Assistant/ Dispatchers Assistant
Kings Towing, Travelers Rest
2014.04 - 2016.01
Warehouse Associate
Staffmark Staffing
2012.10 - 2013.12
Receptionist
Campbell's Painting
2011.07 - 2013.02
Associate of Arts - Business Administration
Strayer University
High School Diploma -
BLUE RIDGE HIGH SCHOOL
- Certification CPD Accreditation on Customer Service Skills
Alison.com- Remote
- Certification in How to Understand Customer Needs
Udemy.com- Remote
- Certification CPD Accreditation in Concierge Roles, Work Environments- and Etiquette's
Alison.com- Remote
- Certificate of Completion Speaking Confidently and Effectively
LinkedIn Learning- Remote
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