Summary
Overview
Work History
Education
Skills
Timeline
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Mya Centeno

Norwalk,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Car Wash Employee

Fast5Xpress
01.2024 - Current
  • Improved customer satisfaction by providing efficient and thorough car wash services.
  • Enhanced team productivity by maintaining a clean and organized work environment.
  • Exceeded sales targets by effectively promoting monthly specials, memberships, or discounts to potential customers.
  • Maintained high levels of cleanliness within the facility by regularly sweeping floors, emptying trash receptacles, and wiping down surfaces.
  • Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
  • Received cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
  • Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
  • Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
  • Collaborated with other employees to ensure optimal workflow during busy periods of operation.

Fast Food Crew Member

McDonald's
06.2023 - 01.2024
  • Worked at the front counter, drive-thru, and other areas
  • Took orders, prepared meals, and collected payments.
  • Enhanced team productivity by maintaining a clean and organized work environment
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.

Retail Sales Associate

Old Navy
10.2021 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Helped customers complete purchases, locate items, and join awards
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Stock merchandise, clearly label items, and arrange them according to size or color
  • Answered questions about store policies and addressed customer concerns
  • Maintained clean sales floor and straightened and faced merchandise
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

High School Diploma -

Santa Fe High School
06.2021

Skills

  • Strong communication skills
  • Attention to detail
  • Efficient multitasking
  • Team collaboration
  • Excellent customer service

Timeline

Car Wash Employee

Fast5Xpress
01.2024 - Current

Fast Food Crew Member

McDonald's
06.2023 - 01.2024

Retail Sales Associate

Old Navy
10.2021 - 08.2023

High School Diploma -

Santa Fe High School

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Mya Centeno