Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Chel

Orlando

Summary

Dynamic sales professional with a proven track record at El Dorado Furniture Store, excelling in customer engagement and upselling. Recognized for exceeding sales goals and fostering strong client relationships. Adept in retail operations and problem-solving, delivering tailored solutions that enhance customer satisfaction and drive revenue growth.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

11
11
years of professional experience

Work History

Sales Associate

El Dorado Furniture Store
11.2024 - Current
  • Provide exceptional customer service, helping customers find the furniture that best suits their needs and budget.
  • Share in-depth knowledge of available products, including materials, styles, sizes, prices, and special furniture features with potential clients.
  • Continuously stay abreast of the latest trends and developments in the furniture market.
  • Guide clients with furniture selection, offering personalized recommendations based on their specific preferences and needs.
  • Promote and close sales while meeting and exceeding company goals daily
  • Follow up with customers after purchase to ensure they are satisfied with their furniture and offering them additional options for future purchases.
  • Ensure the sales area is well-organized, clean, and attractive to customers upon entering the salesroom.
  • Coordinate furniture delivery details, scheduling assembly if necessary.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Travel Agent/ Customer Service Representative

MIA Travels and Tours Company
01.2016 - 04.2022
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Followed up with customers to increase customer service with travel plans.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Created promotional materials to increase visibility and attract larger market share.
  • Helped customers with passport and visa applications.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Trained staff on operating procedures and company services.
  • Provided exceptional customer service by addressing client concerns, offering travel advice, and making last-minute adjustments as necessary.
  • Maintained a client database using CRM software to ensure accurate bookings and streamline communication with customers.

Senior Sales Associate

Cargo Solutions International Myanmar
07.2014 - 08.2016
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed sales plans to increase market share, customer base and revenue.
  • Generated sales leads and cold called potential customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Developed and implemented sales strategies that aligned with company goals, optimizing sales funnels and increasing overall sales volume.

Education

Associate of Arts - Business Administration

Valencia College
Orlando, FL

High School Diploma -

Olympia High School
Orlando, FL
06-2010

Skills

  • Retail loss prevention
  • Promotional support
  • Upselling
  • Exceeds sales goals
  • B2B sales and customer service
  • Sales development
  • Client account management
  • Reliable and punctual
  • Friendly and outgoing
  • Cold calling
  • Sales strategies
  • Reading comprehension skills
  • Cash handling accuracy
  • Sales training
  • Retail store operations
  • Verbal and written communication
  • Problem-solving
  • Flexible schedule
  • Store opening and closing
  • Brand promotion
  • Point of sale operation
  • Relationship building
  • Goal tracking
  • Multi-tasking strength
  • Product promotions
  • Guest relations
  • Calm demeanor
  • Customer engagement

Timeline

Sales Associate

El Dorado Furniture Store
11.2024 - Current

Travel Agent/ Customer Service Representative

MIA Travels and Tours Company
01.2016 - 04.2022

Senior Sales Associate

Cargo Solutions International Myanmar
07.2014 - 08.2016

Associate of Arts - Business Administration

Valencia College

High School Diploma -

Olympia High School

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Mya Chel