Mya Christmas
North Fort Myers,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Retail Training Store Manager
TCC Wireless
03.2022 - 10.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Retail Associate Manager
TCC Wireless
10.2022 - 08.2023
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
Retail Sales Representative
TCC Wireless
10.2020 - 03.2022
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Welcomed customers and provided assistance in locating and purchasing products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Cashier
Sodexo
08.2019 - 09.2020
- Greeted customers entering dining hall and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash and card transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Psychology
Southern New Hampshire University
Online ProgramHigh School Diploma -
Sidney High School
Sidney, NY06.2018
Skills
- Customer Service Management
- Schedule Management
- Administrative Management
- Employee Development
- Inventory Management
- Performance Improvement
- Customer Retention
- Sales Tracking
- Revenue Generation
- Delegation
- Management Team Building
- Staff Training/Development
Timeline
Retail Associate Manager
TCC Wireless
10.2022 - 08.2023
Retail Training Store Manager
TCC Wireless
03.2022 - 10.2023
Retail Sales Representative
TCC Wireless
10.2020 - 03.2022
Cashier
Sodexo
08.2019 - 09.2020
Psychology
Southern New Hampshire University
High School Diploma -
Sidney High School