Hi, I’m
Mya Cody
Atlanta,GA
Summary
BDC Representative with a proven track record of exceeding sales targets and providing exceptional customer service in a fast paced environment. Possesses excellent communication and interpersonal skills to effectively nurture leads, build relationships with clients, and close sales. Skilled in utilizing CRM systems, conducting market research, and analyzing data to identify opportunities for increased revenue. A proactive problem-solver with a focus on delivering high-quality service and driving business growth.
Overview
5
years of professional experience
Work History
Asbury Automotives
BDC Customer Service Representative
05.2023 - Current
Job overview
- Responded promptly and professionally to incoming customer inquiries via phone, email, and chat
- Scheduled sales appointments and service visits for customers, effectively managing and prioritizing schedules
- Conducted follow-up calls to ensure customer satisfaction and encourage feedback for continuous improvement
- Demonstrated excellent communication skills and a customer-focused approach to consistently exceed service expectations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
MyaStyledMeCo
Hairstylist
01.2023 - Current
Job overview
- Stayed up-to-date on latest trends in the beauty and fashion industry to offer cutting-edge styling advice
- Demonstrated strong interpersonal skills to develop long-lasting relationships with clients and ensure satisfaction
- Collaborated with other stylists and team members to create a cohesive and welcoming salon environment
- Managed appointments, inventory, and salon upkeep to maintain a professional and organized work environment
- Proficient in recommending and selling hair care products to clients to maintain and enhance their hair health and appearance
- Excellent customer service and communication skills to ensure a positive and satisfying experience for clients
- Proven ability to multitask and work efficiently in a fast-paced salon environment to meet client needs and deadlines.
Dunwoody Christian Academy
Preschool Teacher
07.2022 - 04.2023
Job overview
- Create engaging and age-appropriate lesson plans to facilitate children's learning and development
- Establish and maintain positive relationships with students, parents, and colleagues to support a collaborative learning environment
- Implement various teaching methods and strategies to accommodate diverse learning styles and abilities
- Foster a safe and inclusive classroom environment that promotes social-emotional growth and overall well-being of students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
Windsor Fashions
Stylist
02.2020 - 06.2022
Job overview
- Stayed up-to-date on latest trends in the beauty and fashion industry to offer cutting-edge styling advice
- Demonstrated strong interpersonal skills to develop long-lasting relationships with clients and ensure satisfaction
- Collaborated with other stylists and team members to create a cohesive and welcoming salon environment
- Managed appointments, inventory, and salon upkeep to maintain a professional and organized work environment
- Proficient in recommending and selling hair care products to clients to maintain and enhance their hair health and appearance
- Excellent customer service and communication skills to ensure a positive and satisfying experience for clients
- Proven ability to multitask and work efficiently in a fast-paced salon environment to meet client needs and deadlines.
Education
Georgia State UniversityAtlanta, GA
Some College (No Degree) from Psychology
Skills
Multitasking
Timeline
BDC Customer Service Representative
Asbury Automotives
05.2023 - Current
Hairstylist
MyaStyledMeCo
01.2023 - Current
Preschool Teacher
Dunwoody Christian Academy
07.2022 - 04.2023
Stylist
Windsor Fashions
02.2020 - 06.2022
Georgia State University
Some College (No Degree) from Psychology
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