MYA COIL
Huntsville
Summary
Member Service Representative that is organized proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers and cash management. Trained in all aspects of opening and closing procedures. Multitasks smoothly to handle customer and bank staff needs. Looking to growing my knowledge in the event planning area and grow with the company.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Redstone Federal Credit Union
09.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Teller
Redstone Federal Credit Union
06.2022 - 09.2023
- Attended to customer requests, including cashing checks, depositing money, and writing money orders
- Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
- Interface with bank customers to identify banking needs, recommend financial solutions, and identify ideal products to achieve client goals
- Promoted banking products, like loans and higher-tier checking and savings accounts to clients
- Directed customers to personal bankers to open additional accounts or subscribe to further services.
Sales Associate
Dillard's Department Store
09.2021 - 05.2022
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items
- Maintained high customer service standards in high-volume, fast-paced environments
- Used point-of-sale machines to process payments at tables and cash registers
- Exceeded sales goals by 15% on a regular basis
- Supported customers by offering advice, recommending tools, and upselling additional products.
General Manager
Cellairis
03.2019 - 08.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Hospitality, Sport, and Tourism Management, Tourism Management
Troy University
05.2024
Skills
- Customer Service & Relationship Management
- Cash Handling
- Attention to detail
- Maintaining cash drawer allocation
- Teamwork
- Project Management
- Organization
- Time Management
- Cross Selling
Personal Information
Title: Teller
Timeline
Member Service Representative
Redstone Federal Credit Union
09.2023 - Current
Teller
Redstone Federal Credit Union
06.2022 - 09.2023
Sales Associate
Dillard's Department Store
09.2021 - 05.2022
General Manager
Cellairis
03.2019 - 08.2021
Bachelor of Science - Hospitality, Sport, and Tourism Management, Tourism Management
Troy University