Mya Cooks
Harvest
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles at Amazon and other leading companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional cash handling, compassion and communication skills. Achieved significant improvements in appointment scheduling efficiency, embodying adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher
KinderCare Learning Centers
11.2024 - 02.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Assisted in evaluating whether students and families qualified for financial support
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey
Front Desk Receptionist
European Wax Center
06.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Confirmed appointments, communicated with clients, and updated client records
- Collected room deposits, fees, and payments
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings
Warehouse Worker
Amazon
Huntsville
06.2023 - 07.2024
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Loaded, unloaded, and moved material to and from storage and production areas
- Consistently lifted materials weighing as much as 65 pounds
- Loaded and unloaded trucks with hand-trucks and pallet jacks.
- Worked effectively in team environments to make the workplace more productive.
Security Officer
Allied Universal Security Services
05.2023 - 08.2023
- Monitored CCTV cameras and alarm systems for security breaches
- Examined doors, windows and gates to verify security
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets
- Wrote detailed reports of all security breaches and investigations
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Cashier
Five Below
12.2021 - 06.2022
- Performed cash, card, and check transactions to complete customer purchases
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Stocked, tagged and displayed merchandise as required
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
Cashier
Captain D's
Gardendale
01.2020 - 04.2022
- Performed cash, card, and check transactions to complete customer purchases
- Greeted customers entering store and responded promptly to customer needs
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
- Resolved problems with orders quickly and offered refund or replacement
- Maintained clean and organized workstations, adhering to strict health and safety guidelines
- Learned duties for various positions and provided backup at key times
- Understood the restaurant menu, limited-time offers, and promotions to answer guest questions.
- Opened and closed before and after hours.
- Held the key holder position.
- Unloaded trucks for stocking.
Education
BLS - Liberal Studies
Alabama A&M University
Normal, AL12.2024
High School Diploma -
Shades Valley High School
Irondale, AL01.2020
Skills
- Customer Service
- Time Management
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Oral and written communication
- Sterilizing Procedures
- Pleasant Telephone Demeanor
- Data Entry
- Computer Proficiency
- Adaptable and Flexible
- Finance
- Classroom management
- Team collaboration
- Inventory tracking
Certification
Troubleshooting and debugging
Timeline
Teacher
KinderCare Learning Centers
11.2024 - 02.2025
Front Desk Receptionist
European Wax Center
06.2024 - 08.2024
Warehouse Worker
Amazon
06.2023 - 07.2024
Security Officer
Allied Universal Security Services
05.2023 - 08.2023
Cashier
Five Below
12.2021 - 06.2022
Cashier
Captain D's
01.2020 - 04.2022
BLS - Liberal Studies
Alabama A&M University
High School Diploma -
Shades Valley High School
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