Mya Cortez
Houston,TX
Summary
Proven leader with a track record of enhancing customer service and streamlining operations at Broken Yolk Cafe. Excelled in schedule coordination and leveraging computer skills to improve efficiency. Bilingual communicator adept at resolving complaints and training staff, significantly boosting team performance. Expert in prioritizing tasks to meet demanding deadlines, ensuring customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
Broken Yolk Cafe
Houston, TX
10.2020 - Current
- Managed cash register operations including deposits and reconciling discrepancies.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Analyzed customer feedback to identify trends and areas for improvement.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in recruiting, training, and scheduling staff members.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Dispatcher
D&H United Fueling Solutions
Houston, TX
08.2024 - 01.2025
- Documented services performed, operations information, and dispatch details in system.
- Arranged for repairs to restore service and schedules.
- Addressed questions, problems or requests for service or equipment.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Participated in team meetings discussing changes in procedures or processes.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Provided timely updates to customers regarding their orders or requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Identified locations and needs of callers to accurately send assistance.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Received or prepared work orders.
- Resolved customer complaints related to service issues or delays.
Education
Certificate - Phlebotomy
Pima Medical Institute
Houston, TX06-2021
Skills
- Customer assistance
- Bilingual
- Computer skills
- Schedule coordination
- Prioritizing calls
- Driver communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dispatcher
D&H United Fueling Solutions
08.2024 - 01.2025
Assistant Restaurant Manager
Broken Yolk Cafe
10.2020 - Current
Certificate - Phlebotomy
Pima Medical Institute
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