Mya Davis
Augusta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Cashier
Ace Hardware
10.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Guest Services Associate
Target
06.2023 - 08.2023
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors.
- Process customer service orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Issued refunds and handled return transactions.
- Handled payment processing and provided customers with receipts and proper change.
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by 90%.
Customer Service Associate
Kohls Department Store
12.2022 - 01.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and organized store environment, enhancing customer shopping experience.
- Organized and prioritized tasks and activities and worked with deadlines.
- Assisted customers with making payments.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Intern
Rape Crisis Center (RCC)
06.2019 - 08.2019
- Developed strong understanding of corporate culture by actively participating in company-wide initiatives and social events throughout internship experience.
- Participated in workshops and presentations related to projects to gain knowledge.
- Facilitated successful completion of projects from concept to launch.
- Developed comprehensive reports detailing project progress and outcomes, facilitating informed decision-making processes.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Psychology
Augusta University
Augusta, GA05.2025
High School Diploma -
Beach High School
Savannah, GA05.2021
Skills
- POS Systems
- Project Support
- Tech-Savvy
- Problem Resolution
- Research and analysis
- Sales experience
Timeline
Guest Services Associate
Target
06.2023 - 08.2023
Customer Service Associate
Kohls Department Store
12.2022 - 01.2023
Cashier
Ace Hardware
10.2022 - Current
Intern
Rape Crisis Center (RCC)
06.2019 - 08.2019
Bachelor of Science - Psychology
Augusta University
High School Diploma -
Beach High School