- Passionate about balancing physical health with mental and emotional wellness
- Yoga
- Regularly practice mindfulness and meditation for overall wellness
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Personal Development and Self-Improvement
Mya Douglas-Allen
Southern Pines,NC
Summary
Qualified guest experience and hospitality professional with comprehensive background in enhancing guest satisfaction and streamlining operations. Successfully implemented initiatives that improved service quality, contributing to seamless and enjoyable guest experience. Demonstrated leadership and communication skills in fostering teamwork and addressing guest needs efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Leader and Educator
Lululemon Athletica
02.2023 - 12.2023
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Contributed to revenue growth by upselling additional accessories or alternate product recommendations when appropriate during guest interactions.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
Sales Consultant
Modern Nature
10.2020 - 02.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Cocktail Waitress
JW Marriott Charlotte.NC
03.2022 - 11.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Increased beverage sales through suggestive selling techniques based on customer preferences and popular menu items.
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
Education
Bachelor of Arts - English
University of North Carolina At Greensboro
Greensboro, NC12-2020
Skills
- Leadership Qualities
- Exceptional communication skills
- Guest Services
- Team Supervision
- Brand representation
- Reservations Management
- Hospitality and service knowledge
- Digital Marketing
- Teamwork and Collaboration
- Detail Oriented
- Analytical Thinking
- Professionalism
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
Interests
Timeline
Guest Experience Leader and Educator
Lululemon Athletica
02.2023 - 12.2023
Cocktail Waitress
JW Marriott Charlotte.NC
03.2022 - 11.2022
Sales Consultant
Modern Nature
10.2020 - 02.2023
- ServSafe Food Handler's Certification
- CPR/AED Certification
Bachelor of Arts - English
University of North Carolina At Greensboro
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