Mya Durant
Virginia Beach,United States
Summary
Personable Customer Service Clerk offering experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
Work History
Service Clerk
Hall Chrysler Dodge Jeep Ram Virginia Beach
03.2024 - Current
- Demonstrated proficiency in point of sale system while ensuring accuracy and efficiency of customer orders processing.
- Maintained an organized work area to facilitate workflow.
- Performed daily opening and closing duties such as counting the cash drawer and checking inventory levels.
- Operated cash registers efficiently while maintaining accurate transaction records.
- Managed document control by issuing service orders, assigning numbers, and tracking paperwork.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Review files, records, and other documents to obtain information to respond to requests.
- Updated databases and spreadsheets with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Process payments for customers in a timely manner, ensuring that all deadlines were met.
Associate
Walmart
11.2023 - 02.2024
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Ensured compliance with company safety regulations at all times while on the job.
Warehouse Worker
Amazon.Inc
03.2023 - 01.2024
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations, and pallet areas neat and tidy to maintain safe work environment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packed boxes and stock using organizational guidelines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Monitored and observed production line to watch for pile-ups and jams.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Examined packages and goods for damage and notified vendors of replacement needs.
Crew Member
Auntie Anne's Pretzels
05.2021 - 03.2023
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
- Restocked supplies, removed trash and cleaned areas.
- Cleaned vents and replaced filters to verify proper air flow.
- Maintained order of customer and crew member work areas.
- Collaborated with team members to assess equipment performance needs.
- Totaled bills, accepted payments and returned change.
- Worked closely with front-end staff to assist customers.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Daily counting cash drawers in compliance with store opening and closing procedures.
- Collaborated with team members to assess equipment performance needs.
- Identified problems during daily work inspections and addressed concerns.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Cleaned and reattached hoses or lines to soda machine or other equipment as needed.
Cashier
Harris Teeter
01.2021 - 05.2021
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
Education
Associate of Applied Science - Cyber And Information Security Technology
ECPI University
Virginia Beach, VA01-2026
High School Diploma -
Bayside High School
Virginia Beach, VA06.2022
Certificate - Information Technology / Cyber Foundation
Advanced Technology Center
06.2022
Skills
- Critical Thinking
- Adaptability
- Maintains Strict Confidentiality
- Microsoft Office (Word and Excel)
- Workplace Efficiency
- Company standards
- Team Player with a positive attitude
- Inventory restocking
- Payment transactions
- Customer Service
- Ordering and stocking
- Cash counting machine operation
- Visual Inspection
- Computer Skills (Email, OneDrive, ETC)
- Administrative Support
Timeline
Service Clerk
Hall Chrysler Dodge Jeep Ram Virginia Beach
03.2024 - Current
Associate
Walmart
11.2023 - 02.2024
Warehouse Worker
Amazon.Inc
03.2023 - 01.2024
Crew Member
Auntie Anne's Pretzels
05.2021 - 03.2023
Cashier
Harris Teeter
01.2021 - 05.2021
Associate of Applied Science - Cyber And Information Security Technology
ECPI University
High School Diploma -
Bayside High School
Certificate - Information Technology / Cyber Foundation
Advanced Technology Center
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