Mya Durham
Goldsboro,NC
Summary
Motivated Assistant Manager with 3 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
IHOP
Goldsboro, NC
05.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Sales Associate
Habitat For Humanity Restore
Goldsboro, NC
03.2018 - 05.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked inventory items and prepared inventory reports.
- Resolved customer issues efficiently to build loyalty.
- Supported staff training, development and evaluation.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Unloaded materials by hand or with equipment to help team meet work demands.
Volunteer
Stepping Stones Stables
Goldsboro, NC
01.2017 - 03.2018
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Sanitized and maintained cages, kennels and runs according to established protocols.
- Conducted animal health checks, monitored behavior and reported any abnormalities to supervisors.
- Assisted with the daily care and feeding of animals in the shelter.
- Responded promptly to emergency situations involving injured or distressed animals.
- Prepared special diets for sick or elderly animals according to veterinary instructions.
Education
GED -
Wayne Community College
Goldsboro, NC10-2019
Skills
- Employee Performance Evaluations
- Operations Management
- Employee File Maintenance
- Task Delegation
- Staff Supervision
- Billing
- Money Handling
- I-9 Documentation
- New Employee Processing
- Exceptionally Organized
- Food Inspection
- Customer Service
- Kitchen Management
- Food Safety
- Professional Attitude
Certification
- ServSafe Certified and looking to obtain my Bookkeeping Certification.
Languages
English
Professional
References
References available upon request.
Timeline
Assistant Manager
IHOP
05.2021 - Current
Sales Associate
Habitat For Humanity Restore
03.2018 - 05.2021
Volunteer
Stepping Stones Stables
01.2017 - 03.2018
GED -
Wayne Community College