Mya Estrada
Minooka ,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nanny
Kyle Cracraft
Channahon, IL
01.2025 - Current
- Provided attentive care and supervision for children in home environments.
- Maintained organized schedules for daily routines.
- Communicated effectively with parents regarding progress and behavior.
- Implemented safety protocols to ensure a secure environment for children.
- Fostered positive relationships with children through consistent engagement and support.
Server
Richardsons Bar and Grill
Joliet, IL
01.2022 - 05.2025
- Monitored inventory levels of supplies, reporting shortages to management for restocking needs.
- Participated in team meetings to discuss strategies for improving service quality and efficiency.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Rubys of Minooka
Minooka, IL
02.2024 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Host
Cut 158 Chophouse
Joliet, IL
03.2024 - 10.2024
- Greeted and seated guests, ensuring exceptional first impressions and customer satisfaction.
- Managed reservation system, optimizing table turnover and enhancing guest flow efficiency.
- Coordinated with kitchen staff to relay guest orders and special requests accurately.
- Assisted in training new hosts on operational procedures and customer service standards.
Server
Pesciolino Osteria
Channahon, IL
10.2022 - 01.2024
- Managed guest relations by swiftly responding to inquiries and concerns, ensuring a welcoming environment.
- Implemented systematic organization and cleanliness protocols in dining area to enhance overall guest satisfaction.
- Engaged with kitchen personnel to maintain timely and accurate delivery of customer orders.
- Executed dining table arrangements and service preparations to optimize operational flow.
- Studied menu items and specials to provide informed and tailored recommendations to customers.
- Executed effective table management strategies in high-pressure situations to ensure seamless dining experiences.
- Coordinated service for multiple tables at once, delivering exceptional dining experiences without sacrificing quality.
- Executed order placement, billing management, and complimentary item coordination through POS system to streamline service operations.
- Engaged with colleagues during busy shifts to streamline processes and deliver exceptional guest satisfaction.
Server
Buffalo Wild Wings I
Shorewood, IL
04.2023 - 11.2023
Education
High School Diploma -
Minooka High School
Minooka Skills
Educational activity development
Routine organization
Parent communication
Customer service
Team collaboration
Guest relations
Communication skills
Service efficiency
Strong work ethic
Certification
Servesafe and BASSET
Timeline
Nanny
Kyle Cracraft
01.2025 - Current
Host
Cut 158 Chophouse
03.2024 - 10.2024
Server
Rubys of Minooka
02.2024 - 12.2024
Server
Buffalo Wild Wings I
04.2023 - 11.2023
Server
Pesciolino Osteria
10.2022 - 01.2024
Server
Richardsons Bar and Grill
01.2022 - 05.2025
High School Diploma -
Minooka High School