Mya Finfrock
Rochester,Illinois
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Result oriented-achiever that combines strategic thinking and hands-on experience to deliver quick and impactful results with high performance.
Overview
7
7
years of professional experience
Work History
Full Time Teller
United Community Bank
10.2024 - Current
- Assist clients by processing their monetary requests such as withdrawals, deposits, and account inquiries, resulting in 25+ transactions hourly.
- Utilize impeccable organizational skills and attention to detail to accurately calculate during customer transactions, resulting in handling over $25K per day.
- Adhere to the Code of Federal Regulations to ensure protection of customer's account information through secure verification methods.
- Maintain detailed knowledge of debit and credit card options, and make recommendations customized to the client for their preferences on annual fees, interest rates, and cash back options.
- Assisted in training new tellers on operational procedures and best practices.
- Conducted daily balancing of cash and transaction reports to maintain accuracy.
- Promoted bank products to customers, enhancing overall service experience.
- Implemented workflow improvements that increased transaction efficiency by streamlining processes.
- Mentored junior staff, fostering a collaborative team environment focused on performance excellence.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Front Desk Representative
Illinois Military Academy
04.2019 - 10.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Coordinated scheduling for reservations and events, optimizing staff resources effectively.
- Maintained accurate records of guest interactions and transactions using property management systems.
- Trained new staff members on front desk procedures and customer service best practices.
- Performed daily and nightly security checks around the perimeter of the facility.
- Implemented process improvements that enhanced operational efficiency and guest satisfaction levels.
- Collaborated with various departments to facilitate communication and enhance overall service delivery.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
Education
High School Diploma -
Rochester High School
1 Rocket Drive, Rochester, IL05.2020
Bachelor of Science - Criminal Justice
Central State University
1400 Brush Row Rd, Wilberforce, OH05-2024
Associate of Arts - Criminal Justice
Lincoln Land Community College
5250 Shepherd Rd, Springfield, IL 06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Professionalism and courtesy
- Excellent time management skills
- 96 WPM
- Positive
- Cash handling and management
- Transaction processing accuracy
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Listening and comprehension
- Financial software
- Rapid data entry skills
- Customer service
- Sorting and filing
Timeline
Full Time Teller
United Community Bank
10.2024 - Current
Front Desk Representative
Illinois Military Academy
04.2019 - 10.2024
High School Diploma -
Rochester High School
Bachelor of Science - Criminal Justice
Central State University
Associate of Arts - Criminal Justice
Lincoln Land Community College
AWARDS
Perfect Attendance 2016-2020, Won “Kindest Person” award in middle school, High grades 2016-2020, National Honors Society at Rochester High School, Vice President’s list 2020 at LLCC