Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mya Fontanez

Orlando,FL

Summary

Driven team-player seeking a challenging job opportunity in Consumer Customer Services. Thrives in environments that require interpersonal skills, relationship-building, and self-starter opportunities.

Overview

6
6
years of professional experience

Work History

Medical Authorization Representative

Lakeland Regional Medical Center
02.2024 - Current
  • Enhanced overall department productivity by consistently meeting or exceeding monthly goals for completed authorizations.
  • Researched missing or inaccurate information to establish insurance eligibility and patient liabilities.
  • Provided exceptional customer service by answering questions, resolving issues, and guiding the physician offices through the authorization process.
  • Worked closely with clinical teams to gather needed information in a timely manner, supporting optimal patient care delivery.
  • Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
  • Organized and maintained detailed records of all authorization activities, ensuring proper documentation for future reference.
  • Demonstrated adaptability by quickly learning new systems and processes as they were introduced within the organization.
  • Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
  • Collaborated with healthcare providers to ensure accurate and timely submission of authorization requests, resulting in reduced claim denials.

Patient Access Representative

Lakeland Regional Medical Center
05.2023 - 02.2024
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Medical Receptionist

AdventHealth Medical Group East Orlando
05.2022 - 05.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Maintained current and accurate medical records for patients.

Customer Service Representative

AdventHealth Winter Park Marketplace
10.2019 - 05.2022
  • Communicate with vendors for product orders / Match business needs
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Business Management

Valencia College
Orlando, FL
06.2025

Associate of Arts - General Education

Valencia College
Orlando
05.2022

Skills

  • HIPAA compliance
  • Medical terminology
  • Data entry proficiency
  • Follow-up skills
  • Accuracy and precision
  • Authorizations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Organizational skills

Accomplishments

Business Speicalist Technical Certificate

Timeline

Medical Authorization Representative

Lakeland Regional Medical Center
02.2024 - Current

Patient Access Representative

Lakeland Regional Medical Center
05.2023 - 02.2024

Medical Receptionist

AdventHealth Medical Group East Orlando
05.2022 - 05.2023

Customer Service Representative

AdventHealth Winter Park Marketplace
10.2019 - 05.2022

Bachelor of Science - Business Management

Valencia College

Associate of Arts - General Education

Valencia College

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